Intergraph mobile workforce management system now live at Tenn. utility

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HUNTSVILLE, AL, Aug. 31, 2005 -- Intergraph today announced the successful completion of Final Acceptance Testing and rollout of its mobile workforce management system, InService™, at Knoxville Utilities Board (KUB). The new system enables KUB to more efficiently process service orders while optimizing its field resources for faster response to customer needs. In an earlier project phase, KUB deployed the InService outage management solution (OMS).

InService replaces the utility's legacy workforce management system, providing a commercial off the-shelf (COTS) desktop solution for automating processes for dispatching all types of work service, emergency and routine. The outage and mobile workforce management systems at KUB support approximately 150 mobile units and 25 dispatchers as well as two supervisors. InService is flexible and open, allowing KUB to use HTML and Java Scripting to create forms and associated business logic on a mobile platform. Additionally, map data from different sources can be easily ported into InService and will look the same to users regardless of the platform dispatch, mobile, or Web. With map-based routing, users can quickly see proposed routes and further optimize crew response.

"With this final implementation phase, we are fulfilling our vision of a consolidated dispatching environment that empowers customer service and field personnel to make informed decisions related to both trouble and service order work," said Barry Jones, outage management and mobile data systems coordinator, KUB.

InService also integrates KUB's existing FRAMME facility data with intelligent street centerline data provided by the Knox County GIS. Additionally, facilities symbology is identical in both the FRAMME and InService systems allowing KUB's operations department to ensure safety when working on the electric and gas networks.

"KUB's selection of InService is representative of the growing trend in the utilities industry of moving to a single system that incorporates mobile and outage management capabilities, which provides faster response to customers in routine and emergency situations," said Jay Stinson, vice president and general manager, Intergraph Security, Government & Infrastructure. "Our mobile workforce management system enables KUB to manage day-to-day network operations providing enhanced customer service and better overall safety."

Intergraph Corporation ( is the leading global provider of spatial information management (SIM) software. Security organizations, businesses and governments in more than 60 countries rely on the company's spatial technology and services to make better and faster operational decisions. Intergraph's customers organize vast amounts of complex data into understandable visual representations, creating intelligent maps, managing assets, building and operating better plants and ships, and protecting critical infrastructure and millions of people around the world.

Knoxville Utilities Board ( provides electric, gas, water and wastewater services to more than 410,000 customers in Knox County and parts of seven surrounding counties. KUB has 63,000 wastewater customers, primarily inside the city of Knoxville.


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