CLARKSVILLE, TN, and WILLISTON, VT, May 25, 2010 -- Harris Computer Systems, a subsidiary of Constellation Software Inc. is pleased to announce that Clarksville Gas & Water (CGW) out of Clarksville, TN, has successfully gone live with Systems & Software's enQuesta IVR solution in conjunction with its business partner Selectron Technologies Inc. In August 2009, S&S successfully implemented its enQuesta Customer Information System (CIS) solution at CGW replacing CGW's aging legacy DOS system. At that time, CGW elected to implement a new Interactive Voice Response (IVR) solution utilizing a Web Service out of the enQuesta toolbox.
With the integration of Selectron's VoiceUtility solution, CGW's customers can call 24x7 to hear account information stored in enQuesta (including billing and payment history), pay their account balance with a credit card, and request a faxed or e-mailed receipt of transactions. Additionally, VoiceUtility includes an outbound notification to contact account holders with delinquent accounts - delinquent account holders may pay the unpaid balance directly through the outbound call. Selectron's CommunitySelect application allows CGW to build and maintain an informational IVR line to accompany VoiceUtility using simple drag-and-drop processes. The next phase of the Clarksville project involves installing Selectron's Desktop Delivery application, a tool that allows customer service agents to effortlessly deliver customer-requested documents via fax or e-mail during a support call.
Since going live, the IVR has taken 2,379 payments for a total of over $176,000. Feedback from the customers has been extremely positive. Calls and payments using the IVR have been at all times of the day, making billing inquiry and payments very convenient for the customer.
"We are very pleased that Clarksville Gas & Water has been able to extend this level of convenience to their customers while improving efficiencies in their Call Center" says Dave Decker, General Manager at S&S. "By partnering with Selectron we are able to bring a fully integrated solution that is rich in functionality and very flexible to our customer base."
Todd Johnston, President and CEO of Selectron, says, "Selectron is extremely excited and proud of our partnership with Clarksville Gas and Water as well as Systems & Software. We believe this implementation clearly demonstrates our company focus of delivering 'Trusted Solutions and Real Value' to our customers and strategic business partners. We look forward to continuing to provide innovative products and services, as well as ongoing support to enhance CGW's commitment to providing a high level of service to their customers."
About Systems & Software Inc.
Since 1973, Systems & Software has been a top-rated CIS provider to municipal and investor-owned (IOU) water, electric and gas utilities. With an unrivalled track record of success, the company's web-based enQuesta software drives advanced business performance including utility billing, revenue management, mobile workforce management, GIS integration, electronic bill presentment & payment (EBPP), automated meter integration (AMI/MDM), time-of-use (TOU) billing, asset management/work management integration, customer self-service web portal, business intelligence and reporting. Based on service-oriented architecture (SOA), enQuesta is specifically designed for utilities and is proven to increase efficiencies and revenues, as well as enhance customer service. For more information about Systems & Software, and enQuesta, please visit www.ssivt.com.
About Selectron Technologies
Celebrating 50 years in business in 2010, Selectron Technologies has a well-established and successful business track record built by a senior management team with over 60 years of service in the industry, collectively. Headquartered in Portland, Oregon, Selectron Technologies Inc. was initially established in 1990 as the IVR Division of Selectron Inc. (founded in 1960) and began working with government agencies to design, develop, and implement voice and web solutions in 1992. Following a 2001 acquisition of a leading mobile software vendor, Selectron launched a line of mobile solutions that empowers agency personnel to efficiently and effectively perform their work in the field. For further information please visit www.selectrontechnologies.com.
About Harris
Harris is a leading provider of utility customer information systems (CIS), billing, and financial management software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to public power and water markets as well as all levels of local government throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems please visit our website at www.harriscomputer.com, or call 888-847-7747.
About Clarksville Gas & Water Department (CGW)
The Clarksville Gas & Water Department (CGW) is a self-sustaining public utility offering water, wastewater and natural gas services for approximately 50,000 water/wastewater and 25,000 natural gas customers. Water and natural gas services extend to outlying communities. During the first quarter of 2003 Clarksville Gas & Water signed the first ever 50-year contract with the Federal government to privatize the maintenance of the natural gas distribution system for the Fort Campbell Military Post. The Clarksville Gas & Water Department consists of 280 employees and is headed by a General Manager, Mr. Pat Hickey. For more information about CGW, please visit their website at: http://www.clarksvillegw.com.
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