SOUTHBOROUGH, MA, Nov. 9, 2010 -- ViryaNet Limited (VRYAF.OB), a leading provider of mobile workforce management solutions that optimize the full cycle of scheduling and dispatch processes for field service management, has been selected by Vertex -- a leading global provider of Business Process Outsourcing (BPO), Customer Management Outsourcing (CMO), and IT solutions -- to deliver an Outsourced Field Service Dispatch Service for Truckee Meadows Water Authority (TMWA).
Through the engagement, Vertex will work with TMWA to establish and implement uniform business processes and best practices across TMWA's utility field services operations based upon the ViryaNet technology.
Using this service, the utility retains its field technicians and the dispatchers are outsourced to Vertex. The dispatchers use ViryaNet's mobile workforce management solution to schedule and dispatch work to field technicians. Field technicians use ViryaNet's mobile client software to receive work orders, update work order status, and report completion.
The ViryaNet solution is tightly integrated with the utility's CIS system to insure customer service representatives can accurately book appointments and answer customer inquiries with timely information about the status of work orders. This will allow Vertex to enhance TMWA's customer service while reducing cost to serve.
TMWA is a not-for-profit, community-owned water utility, overseen by elected officials and citizen appointees from Reno, Sparks and Washoe County in Nevada. TMWA has a highly skilled workforce that ensures the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 330,000 residents
"We have partnered with Vertex since 2006 and are thrilled to see them extend and expand their Field Service Dispatch service with the addition of Truckee Meadows Water Authority," said Jeff Oskin, President, ViryaNet. "We are looking forward to continued growth in Vertex's Field Services Dispatch service which plays an important role in utilities' enterprise-wide effort to establish common best practices and deliver the highest quality field service at the lowest cost."
Dan Sullivan, managing director, North America Utilities, Vertex added: "We have been delighted by the contribution from ViryaNet and look forward to deploying the technology as we support TMWA's pursuit of ever-higher levels of customer service."
Vertex employs close to 15,000 people on four continents across 70 locations, delivering solutions to a wide range of clients 24/7 and supporting over 50 million consumers. In North America, there are more than 2,500 dedicated professionals based in 19 Centers of Excellence serving more than 23 million consumers for more than 60 electric, gas and water clients. Vertex is ranked the number one Global Business Process Outsourcing Provider for the Utilities Industry by The Black Book of Outsourcing (a Datamonitor Group Company). Vertex global operations involve the annual processing of 28 million payment transactions valued at $2.8 billion and the handling of 24 million inbound calls and one million outbound calls, as well as the printing and distribution of 45 million documents and the processing of 2.7 million items of incoming mail.
ViryaNet provides packaged industry solutions that intelligently guide, automate, and optimize simple and complex field service work, resulting in operational excellence. ViryaNet's field service management software solutions specialize in the functions of scheduling and dispatching resources and enabling mobile field communication. Embedding industry best practices and utilizing a powerful workflow engine, web architecture, and visibility suite, the ViryaNet solutions allow companies to outperform their competition, better the customer experience, improve financial performance, and address regulatory compliance. ViryaNet possesses a 22-year history in the field service space, a vast number of customers across a variety of industries, and strong partnerships with leading platform and system integration companies. Headquartered in Southborough, MA, ViryaNet enjoys a worldwide presence with offices and customers located in North America, Europe, and the Pacific Rim. For more information, visit www.viryanet.com