REDWOOD SHORES, CA, Jan. 17, 2012 -- The Ministry of Water and Electricity (MoWE) in Saudi Arabia has implemented Oracle Utilities Customer Care and Billing to provide a fully electronic billing system for increased business agility and customer management.
MoWE replaced its legacy billing systems with a flexible, scalable and robust solution to better meet the changing needs of its customers. As a first phase of the project, the utility is currently implementing Oracle E-Business Suite, including Oracle Financials, at the Ministry's head office in Riyadh.
"Because of the rapidly changing water industry in Saudi Arabia, it was critical that our services evolved into something that our customers could rely upon now, and in the future. There is a requirement to serve the customer more efficiently. To this end, we migrated to an electronic billing system that was flexible, scalable and capable of handling information intelligently across our customer base. The new system from Oracle gives us a 360-degree view of our customer information from anywhere in the organization," Sami Abu Hilal, IT General Manager, Ministry of Water and Electricity.
The solution is responsible for MoWE's entire customer life-cycle management, including water billing and portable water and ancillary services. With it, MoWE users now have a uniform view of customers, real-time information and tools, enabling access to historical customer interactions across all touch points. They can also create audit trails and monitor systems for all queries and transactions for greatly improved customer management.
"The Saudi water industry has recently undergone significant changes challenging customer service and billing in a region where water is scarce. With the Oracle solution MoWE can deliver consistent and superior customer service, with immediate visibility into consumer water consumption for increased water conservation and lower costs," said Bastian Fischer, vice president, EMEA Utilities Industry Strategy, Oracle.
The roll-out has been completed in Al-Madina AlMonawara Directorate by Oracle PartnerNetwork Gold level partner GTS Systems and contractor Arabic Computer Systems. The second phase of the project will include roll-outs for Qassim and Eastern Province Directorates.