Huber Technology recognized for excellent customer service

Sponsored by

MOUNTAIN VIEW, CA, Sept. 3, 2013 -- Huber Technology, Inc., has been recognized by Frost & Sullivan with the 2013 North American Frost & Sullivan Award for Customer Service Leadership in the solid/liquid separation technology market for its service quality, timeliness of service, impact on overall customer value, and mitigating costs that would normally be added to existing contracts by competitors.

Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in its offering. The award acknowledges the attractive cost of service and the impact of the offering on customer value. To continue better serve its customers, Huber created the Huber Service Edge® -- full support at the design phase, installation, startup, and for ongoing maintenance visits, all at no additional cost.

Through ongoing interaction with existing clients, either through annual feedback surveys or timely product inspections, Huber has received a positive perception of its regular onsite inspections. This standard support of existing installed technology by Huber technicians not only allows for continued interaction with clients, but mitigates escalation of service and performance issues. Additionally, having continuous interaction at the client sites ensures that technicians are readily versed in some of the unique challenges at particular treatment facilities, thus improving the response rate and determination of actual solutions.

"Essentially, Huber Service Edge® enables the ongoing development of future sales opportunities and the creation of a positive reputation throughout the industry of Huber Technology’s outstanding value-added client support," said Frost & Sullivan Industry Analyst Eric Meliton.

About Huber Technology Inc.

Huber serves the municipal and industrial wastewater treatment market with high quality liquid-solid separation technology. Huber Technology offers the complete chain of screening, grit, sludge handling, and membrane processes. The company is an original source manufacturer specializing in stainless steel fabrication of technologies for water and wastewater. Headquartered in 35,640 sq. ft. of office and manufacturing space in Huntersville, N.C., Huber Technology, Inc. is a member of the HUBER Group as a wholly owned subsidiary of Huber SE, based in Bavaria, Germany. Established in 1872, Huber is a solidly established manufacturer with five generations of craftsmanship to its credit. Known as an innovator, Huber SE is the holder of multiple patents. Huber is the inventor and original manufacturer for the renowned ROTAMAT® products and STEPSCREEN® and has proven experience and expertise with over 25,000 installations worldwide.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

• The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.

• The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

###

Sponsored by

TODAY'S HEADLINES

Local orgs praise EPA for advancing affordability framework for municipal CWA requirements

The EPA released a "Financial Capability Assessment Framework for Municipal Clean Water Act Requirements," which was the result of nearly two years of discussions with representatives of the U.S. Conference of Mayors, National League of Cities and National Association of Counties.

New Zealand farms improve demanding effluent transfers with progressing cavity pump

NOV Mono has provided a Mono progressing cavity pump to replace a number of centrifugal pumps at Castle Glen Farms in the town of Foxton, New Zealand, in an effort to transfer animal effluent over considerable distances.  

Dutch water company to generate 2MW after sludge pre-treatment upgrade

Waterboard Vechtstromen has awarded Cambi a contract to construct a new Thermal Hydrolysis Process plant in the city of Hengelo, the Netherlands.

Time to end the UK water “postcode lottery”, says the Labour Party

Shadow environment secretary Maria Eagle will announce Labour’s plans to introduce a mandatory ‘National Affordability Scheme’, should they be elected next May...

FOLLOW US ON SOCIAL MEDIA