AMI project to improve Baltimore customer service, billing accuracy

Sponsored by


LIBERTY LAKE, WA, Nov. 8, 2013 --The city of Baltimore, Md., is set to adopt a new advanced metering infrastructure (AMI) and water meter installation program to improve customer service and billing accuracy for customers of the city's Bureau of Water and Wastewater.

Established in a contract by Baltimore's Board of Estimates and awarded to Itron, Inc. (NASDAQ: ITRI), the program aims to improve customer service through the elimination of estimated bills, better management of billing disputes and provision of accurate and timely water-use information to customers so they might better regulate their own water consumption. It will also streamline operations through the elimination of the Bureau's manual meter reading process.

As a part of the contract, Itron will provide its advanced water metering solution, including fixed network architecture, more than 400,000 water communication modules, Itron Analytics, and network software. Itron will also provide its mobile collection system for use in rural areas of Baltimore County. The technology will be installed over a three-year period.

"The city of Baltimore's Bureau of Water and Wastewater sought a vendor with proven expertise, broad experience and a history of successful AMI and AMR project implementations. Itron met this criteria perfectly," said Rudy Chow, deputy director of Public Works and head of Bureau of Water and Wastewater. "Itron's technology will help us meet our main program objectives of improved customer service, improved water meter accuracy and elimination of manual meter reading."

Baltimore's Bureau of Water and Wastewater is the supplier of water to 1.8 million people in the Baltimore Metro Area.

About Itron

Itron is a global technology company. We build solutions that help utilities measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources. Join us in creating a more resourceful world; start here: www.itron.com.

###

Sponsored by

TODAY'S HEADLINES

EPA awards over $17M in Great Lakes Restoration Initiative grants to address algal blooms

The Environmental Protection Agency has announced the award of 14 Great Lakes Restoration Initiative grants totaling over $17 million to fund projects that will improve Great Lakes water quality by preventing phosphorus runoff and soil erosion that contribute to algal blooms.

Texas water district recognized for Eagle Mountain Spillway Dam rehabilitation

The Association of State Dam Safety Officials announced that it has awarded the Tarrant Regional Water District of Texas with the National Rehabilitation Project of the Year Award.

Innovyze named winner of prestigious Esri Partner Conference Award

Innovyze recently announced that it was named the winner of the ArcGIS for Desktop Based Application category of the Esri Partner Conference Awards.

CH2M HILL partnership to deliver safe, clean water supply to Jaipur, India

CH2M HILL in partnership with the Singapore Public Utilities Board and Singapore Cooperation Enterprise, is providing water management leadership services to the Rajasthan state government through Public Health and Environment Department for the city of Jaipur, India.

FOLLOW US ON SOCIAL MEDIA