AMI project to improve Baltimore customer service, billing accuracy

Sponsored by


LIBERTY LAKE, WA, Nov. 8, 2013 --The city of Baltimore, Md., is set to adopt a new advanced metering infrastructure (AMI) and water meter installation program to improve customer service and billing accuracy for customers of the city's Bureau of Water and Wastewater.

Established in a contract by Baltimore's Board of Estimates and awarded to Itron, Inc. (NASDAQ: ITRI), the program aims to improve customer service through the elimination of estimated bills, better management of billing disputes and provision of accurate and timely water-use information to customers so they might better regulate their own water consumption. It will also streamline operations through the elimination of the Bureau's manual meter reading process.

As a part of the contract, Itron will provide its advanced water metering solution, including fixed network architecture, more than 400,000 water communication modules, Itron Analytics, and network software. Itron will also provide its mobile collection system for use in rural areas of Baltimore County. The technology will be installed over a three-year period.

"The city of Baltimore's Bureau of Water and Wastewater sought a vendor with proven expertise, broad experience and a history of successful AMI and AMR project implementations. Itron met this criteria perfectly," said Rudy Chow, deputy director of Public Works and head of Bureau of Water and Wastewater. "Itron's technology will help us meet our main program objectives of improved customer service, improved water meter accuracy and elimination of manual meter reading."

Baltimore's Bureau of Water and Wastewater is the supplier of water to 1.8 million people in the Baltimore Metro Area.

About Itron

Itron is a global technology company. We build solutions that help utilities measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources. Join us in creating a more resourceful world; start here: www.itron.com.

###

Sponsored by

TODAY'S HEADLINES

Online Zeta Potential Measurement Provides Water Treatment Control, Cost Reduction

Online zeta potential measurements can provide real-time water quality monitoring and support effective process control under all circumstances. The value of online measurement is illustrated through the experiences of Aurora Water, which is using zeta potential at one facility as both an offline and online tool for monitoring and controlling water treatment processes.

Pacific Institute issues helpful analysis of CA water bond to better inform Nov voters

Voters on CA's November ballot will be asked whether to approve Proposition 1, the Water Quality, Supply and Infrastructure Improvement Act. As such, the Pacific Institute has released an objective new report that helps voters untangle the complexities of the water bond measure.

Research offers unique insight into monitoring groundwater at Ohio fracking sites

A new research project at the University of Cincinnati is taking a groundbreaking approach to monitoring groundwater resources near fracking sites in the state of Ohio.

EPA announces preliminary determination to regulate strontium in drinking water

EPA has announced that it has officially made a preliminary determination to regulate strontium in U.S. drinking water. Strontium is a naturally occurring element that, at elevated levels, can impact bone strength in individuals who do not consume enough calcium.

FOLLOW US ON SOCIAL MEDIA