IN water utility to improve customer service, billing with new CIS program

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FORT WAYNE, IN, and TORONTO, ONTARIO, Jan. 22, 2014 -- Fort Wayne City Utilities (FWCU) of Fort Wayne, Ind., has planned to replace its legacy customer information and utility billing solution with a new customer information system (CIS).

Provided by Advanced Utility Systems (Advanced), a division of N. Harris Computer Corporation, CIS Infinity is a new, modern-enterprise-based CIS that addresses evolving operational demands in a cost-efficient manner.

FWCU sought to replace its 20-year-old CIS with one that could help enroll new customers; generate billing; manage remittances and credit/collections; track water consumption; manage and track meters; and handle customer inquiries, complaints, and service orders. Further, the CIS needed the flexibility to support multiple billing structures, rates and frequencies, and enable customer access to a variety of account information.

A department of the city of Fort Wayne, FWCU serves over 100,000 water and sewer customers in and around its municipal limits, covering approximately 80 square miles. Its customer base is comprised of residential, commercial, industrial, governmental, and wholesale customers. The population of the area served by FWCU exceeds 225,000 people. The organization is governed by a three-member Board of Public Works.

In late 2012, FWCU partnered with EMA, Inc., to release a request for proposal for a new CIS. After a comprehensive due diligence process that included detailed demonstrations from qualified vendors and thorough reference checks, FWCU selected Advanced Utility Systems and CIS Infinity.

About Advanced and Harris

Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For more information, visit


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