FL town to update customer, billing services with CIS solution

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JUPITER, FL, and TORONTO, ON, April 24, 2014 -- The town of Jupiter, Fla., located in the northeast corner of Palm Beach County, between Miami and Orlando, has recently selected Advanced Utility System's CIS Infinity to replace its legacy customer information and billing solution (CIS).

Jupiter sought a solution to replace its existing iSeries/AS400-based billing system that was implemented in 1998. The town conducted an RFP process and detailed demos to ensure that the selected solution could meet or exceed its current requirements. It also wanted to ensure that the product offering selected was a complete and robust solution that would leverage its investment well into the future as its needs grow and evolve. Jupiter contracted with Advanced in January 2014 to meet these objectives.

As prime vendor, Advanced will implement a comprehensive solution at the town which, at the core, will include its customer information and utility billing solution, CIS Infinity, along with Infinity.Link, its customer web portal solution. Jupiter will also implement a real-time integrated interactive voice response (IVR) solution, Infinity.Teleconnect, as well as an enterprise asset and work management solution provided by Tele-Works Inc. (TWI) and Lucity respectively, both partners of Advanced. In addition, the Harris iNovah central cashiering solution will be implemented at Jupiter.

Jupiter's water utility is capable of producing 30 million gallons per day of ultra-pure drinking water. It serves more than 80,000 people living in Jupiter, Juno Beach and unincorporated areas of Palm Beach and Martin Counties. Over the past two decades, the town's water utility has been honored by more than 40 awards for excellence in operations, treatment and drinking water.

See also:

"Portable Pursuits: Water District Leverages Mobile Technology to Automate Workflows"

"Trending Technology: The Growing Benefits of Web- and Cloud-Based Customer Service"

"For the Project Manager: Leading a Successful CIS Implementation"

About Advanced and Harris

Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. For more information, visit www.advancedutility.com.

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