Pitney Bowes has been selected by the South Central Connecticut Regional Water Authority to provide an electronic bill presentment and payment system to serve the more than 100,000 households the utility services in south central Connecticut.
The company's Digital Document Delivery (D3) Internet billing, payment and statement system will enable the Regional Water Authority to offer its customers the option of receiving and paying for their water bills electronically as an alternative to receiving paper invoices, which they currently pay via traditional mail.
"For the first time ever, Pitney Bowes' D3 technology enables us to offer this option to a growing number of customers who prefer to receive and pay their bills on line - whenever and wherever they wish," said Noel Grant, director of customer relations for the Regional Water Authority. "When customers can elect to receive and pay bills in the way that's most convenient for them, we believe more payments will be on-time, something that can only help our bottom-line. In addition, we believe that providing this level of customer choice also positions us on the leading edge of the industry."
Grant said that the Regional Water Authority's decision to choose Pitney Bowes Digital Document Delivery was impacted by the success that another New Haven utility company, United Illuminating, has had with the system.
Karl Schumacher, President of Pitney Bowes docSense, the division that offers professional services and software solutions for Internet payment, billing and statement presentment, said that the company's systems are designed expressly to help customers better manage transactions with their customers.
"By implementing D3, the Regional Water Authority has responded to the growing consumer demand for innovative, web-based communications," he said.
Pitney Bowes docSense is a Premier Certified Partner of CheckFree i-Solutions, a provider of electronic billing and payment services, and offers its customers access to CheckFree i-Processing, a distribution and payment network of nearly 275 financial services companies.