Workforce Productivity Without Hiring: MMSD and Veolia implement Oracle Utilities Work and Asset Management Solution using Doc Palmer’s best practices for planning and scheduling
On Demand Now Available
Free to attend.
Duration: Approximately one hour.
Speakers: Kimberley Herrala, Oracle Utilities Product Manager, Oracle Utilities R.D. (Doc) Palmer, Managing Partner, Richard Palmer and Associates Brian Coonan, CMRP, Director - Asset Management, Veolia Water Milwaukee

Effective maintenance planning and scheduling continues to be a pressing need for utilities that are faced with balancing limited resources and the necessity to improve asset reliability. However, planning and scheduling is difficult in a fast-paced, ever-changing maintenance environment, as it involves a great deal of change management and thinking about work activities in advance. For Milwaukee Metropolitan Sewage District (MMSD) and its contract operator, Veolia, planning and scheduling is critical due to a number of factors: a severe weather environment, the need to treat both stormwater and wastewater prior to discharge into Lake Michigan, and the desire to continue to be considered a superior treatment facility. In addition to treatment, MMSD is also a production facility for Milorganite, so uptime is vital.

In this webcast, you will learn about the techniques, tools and processes MMSD and Veolia used to increase work productivity, reduce work backlog, and improve asset reliability at its water recovery plants with Oracle Utilities Work and Asset Management solution. Highlighted will be Doc Palmer’s maintenance planning and scheduling principles used to drive change within the organization, along with tools that reduce many of the burdensome aspects of planning and scheduling. Also learn how to leverage your CMMS system and KPI’s to improve work practices and drive permanent, positive change.

Kimberley Herrala Oracle Utilities Product Manager Oracle Utilities   Kimberly Herrala
R.D. (Doc) Palmer Managing Partner Richard Palmer and Associates   Doc Palmer
Brian Coonan, CMRP Director - Asset Management Veolia Water Milwaukee   Brian Coonan
Oracle Utilities :

Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management, meter data management, and cloud analytics applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit

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