Today it is estimated that the average US Drinking Water facility loses 20%+ of its finished volume to non-revenue water. Non-revenue water is water that has been processed and left the plant but remains unaccounted for in terms of delivery and billing. Davidson Water, located in Lexington, North Carolina, is one of the largest privately owned, rural water systems in the world. As the Davidson Water management team and staff looked forward to the county’s growth and needs of their customers, they targeted non-revenue water as a key area for improvement.
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