Click here to enlarge imageThe digital pen simplifies the interface between customer-facing employees and the client's back office systems. Currently, field workers submit written confirmation that repairs and inspections carried out on behalf of Yorkshire Water have been completed. As a result, Yorkshire Water has a rolling record of all work carried out and can track customer service, albeit with a costly delay of up to two days.
In contrast, the digital pen allows Peter Duffy Ltd. to keep Yorkshire Water and their customers up to date in real-time. As a customer feedback form is completed, the information is simultaneously transmitted in digital format, processed immediately and computer records automatically updated.
Over the last few years, leading technology companies including Anoto, Logitech, Nokia, Hewlett Packard (HP), Hitachi and Sony Ericsson have invested more than £100 million in developing the digital pen and paper to solve a huge problem for businesses. HP research claims that businesses in Europe generate more than 50 billion documents per year and that it takes an average three to four weeks to manually input the data into computer systems. The digital pen could solve this problem. Destiny Wireless's technology can process information on a form or document within seconds.
Destiny Wireless plc
Guildford, Surrey, UK
Parylene coating solves AMR challenges
Parylene protective coating solves challenging environmental barriers to the widespread adaptation of water automated meter reading (AMR), lowers maintenance costs and reduces field failures, according to Specialty Coating Systems (SCS), a division of the US company Cookson Electronics.
Parylene is a vapour-deposited, conformal, protective coating that protects against moisture, corrosion, chemicals and electrical charge.
"Well-built water AMRs that use Parylene coating will last longer, have fewer field failures and better address municipalities' concern for cost management," said Andrew Brooks, SCS Electronics market manager. "Rural areas and locations where door-to-door reading is prohibitive or where traffic congestion reduces the number of reads are experiencing a higher rate of adoption. That growth will be further spurred by the protective and cost-effective properties of Parylene," he added.
According to AMR Shipments 2003, the AMR market continues to grow steadily. The 2002 shipments of four leading AMR vendors rose 19% in 2002.
Parylene is being effectively used to protect components from harsh environments in other industries, including military, aerospace, medical and automotive, Brooks added.
Specialty Coating Systems
Indianapolis, Indiana, USA