DALLAS, TX, May 21, 2007 -- Alliance Data Systems Corporation (NYSE: ADS), a leading provider of loyalty and marketing solutions derived from transaction-rich data, today announced the signing of a multi-year renewal with Truckee Meadows Water Authority (TMWA). TMWA is a municipal water utility providing services to more than 92,000 accounts (representing 330,000 end-use residential and commercial customers) in Washoe County, Nevada, including the cities of Reno and Sparks.
Under terms of the agreement, Alliance Data will continue to provide a full customer care solution, including customer information system (CIS) application hosting and management, call center operations, online customer care, bill print and mail, remittance processing and collections services. TMWA has been a client of Alliance Data since 2002.
"Alliance Data plays a key role in helping us achieve our customer care goals," said Kim Mazeres, director of customer relations for TMWA. "On a monthly basis, we administer customer satisfaction surveys in an effort to continuously monitor TMWA's quality of service. Through the relationship we have with Alliance Data, we have improved our service levels and ability to deliver superior customer care efficiently and cost effectively."
"We are pleased to extend our relationship with Truckee Meadows Water Authority," said Jeff Shorter, president of Alliance Data's Utility Services. "TMWA has exemplary customer care practices in the utilities industry, recognizing the importance of listening and responding to their customers' needs. Alliance Data's integrated customer care solution, technologies and extensive industry experience, will help TMWA as it continues to deliver quality service across all customer touch points."
Truckee Meadows Water Authority (TMWA) is a not-for-profit, community- owned water utility, overseen by elected officials and citizen appointees of Reno, Sparks and Washoe County, Nevada. TMWA has a workforce of 160 professionals. They ensure the around-the-clock treatment, delivery and availability of high-quality drinking water for more than 330,000 residents of the Truckee Meadows.
Alliance Data (NYSE: ADS) is a leading provider of marketing, loyalty and transaction services, managing over 120 million consumer relationships for some of North America's most recognizable companies. Using transaction-rich data, Alliance Data creates and manages customized solutions that change consumer behavior and that enable its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers.
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Also see:
-- "China's forex investment company to invest $3 bln in Blackstone"
-- "Alliance Data Agrees to Be Acquired by The Blackstone Group for $7.8 Billion"
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