LONDON, Aug. 9, 2005 -- DST International Billing (DSTi) -- a provider of innovative customer management and open billing solutions to the utility industry -- announced today that Folkestone and Dover Water, of Kent, (F&DW) has completed a migration from Custima to its new HiAffinity customer care and billing system. It joins companies in the United Kingdom, Ireland, United States, Australia and Bulgaria that are already live with HiAffinity.
F&DW has been using DST's billing software solutions for many years and the move to HiAffinity gives them access to not only the base Customer Billing and Contact System, but also the Executive Reporting database and the Business Rules Engine. As a combined offering these modules will help F&DW streamline the business processes, so important, in delivering quality customer service and complying with regulatory performance standards.
Simon Patterson, COO of DSTi Billing said, "Water Supply companies, such as F&DW, need access to robust, flexible, proven, customer information systems to proactively manage their business and to provide a quality service to their customers, the HiAffinity suite provides those abilities. We are privileged to have F&DW as a customer and thank them for their continued support."
Denise Roberts, head of Finance & Customer Service of F&DW said, "We made the decision to approach this project in 2 phases, phase 1 being a basic migration to HiAffinity. This was a success due to the preparation work undertaken and the commitment shown by all parties to the project. We are now looking forward to Phase 2 of the project, a review of our business processes and the development of appropriate business rules"
Folkestone & Dover Water provides drinking water in the South East of England and has 70,532 connections, serving a population of 158,340.
For over 25 years, DSTi Billing (www.dstibilling.com) has led the market in providing innovative customer management and open billing solutions to the utility industries. DSTi Billings' business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. DSTi Billing is a wholly owned subsidiary of DST International Ltd.
With 19 offices and over 1,300 professionals to support its growing client base, DST International (www.dstinternational.com), of Surbiton, Surrey, UK, provides a unique and comprehensive range of investment management and work management software solutions and related services to over 600 clients in 55 countries.
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