ABB Katrina Task Force establishes disaster relief phone number for customers
A series of hotlines for ABB Inc. customers affected by Hurricane Katrina have been set up to offer assistance, log and capture immediate customer needs...
NORWALK, CT, Sept. 7, 2005 -- A series of hotlines for ABB Inc. customers affected by Hurricane Katrina have been set up to offer assistance, log and capture immediate customer needs.
The ABB North America Hurricane Katrina Task Force announced today that ABB has established a special toll-free phone number exclusively for customers dealing with the storm's aftermath.
ABB customers should call 1-877-511-4222. ABB Help Desk employees are available from 8:00 a.m. to 6:00 p.m. EDT to direct customers to the appropriate ABB function or contact for assistance. After-hour calls will be handled by an outside service, which will use the same contact sheet and call procedures as the Help Desk employees.
ABB customers in Mexico, or anywhere outside the United States, dealing with the storm's fallout can call 1-440-585-8810 and receive the same support.
These special numbers will help ABB bring its complete product and service offering to each customers' unique emergency needs.
The task force, operating as a single ABB team, is now mobilizing logistics to get parts, products and personnel into the gulf coast area. This ABB equipment, along with technicians and service personnel will provide and support the whole breadth of products - from transmission and distribution of power, to commercial industrial electrical automation control. This commitment is immediate and will be sustained, the company said.
For more information, see: ABB North America.