Tendring Hundred Water Co. goes live with HiAffinity

DST International (DSTi) Billing, a provider of customer management and open billing solutions to the utility industry, announced that Tendring Hundred Water Services Co., part of Veolia Environment, is now live with HiAffinity...

KANSAS CITY, MO, April 5, 2005 -- DST International (DSTi) Billing, a provider of customer management and open billing solutions to the utility industry, announced that Tendring Hundred Water Services Co., part of Veolia Environment, is now live with HiAffinity.

Tendring Hundred outgrew its legacy system and selected HiAffinity's CIS, Business Rules Module and Executive reporting as the platform to maintain existing high levels of customer service it provides to over 70,000 domestic and commercial properties in eastern England.

Andrew Smith, Tendring Hundred's managing director, said, "We chose HiAffinity because the solution is robust and flexible and will allow us to maintain our high standards of service whilst simultaneously improving upon our internal business processes. The implementation, project managed by Three Valleys Water internal IT, a Veolia Water UK sister company and a user of HiAffinity, was impressive, being delivered on time and without incident or interruption to the smooth running of the business. I am also delighted at the way the DST, Three Valleys and local project staff worked together, seeking and achieving common objectives."

Simon Patterson, chief operating officer of DSTi Billing, said, "This is a unique challenge to provide a solution for Tendring that encompassed and ultimately delivered on their aspiration to streamline their business processes and provide their staff with a system that is easy to use, totally adaptable and future proofed. This was more than just providing a billing system"

The implementation of Tendring was a quick process. Once agreed, the project took only eight months to complete -- very much shorter than the implementation time expected for projects of this size. Tendring is located in Manningtree, England.

Tendring Hundred Water Services (www.thws.co.uk) provides water services to 65,000 homes and 5,000 businesses in the Tendring Peninsula in north-east Essex, including the towns of Brightlingsea, Clacton-on-Sea, Frinton, and Harwich. On average it supplies 26 million liters of water every day to 150,000 people. Tendring Hundred is part of Veolia Water UK. Veolia Water has been operating in the UK since 1987 and comprises three water supply companies in the south east of England: Tendring Hundred Water Services, Folkestone and Dover Water Services, and Three Valleys Water. Veolia Water UK is part of Veolia Water, the world leader in water and wastewater management.

DSTi Billing leverages well over 20 years as a market leader to provide innovative customer management and open billing solutions to the utility industries. DSTi Billings' business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. DSTi Billing is a wholly owned subsidiary of DST International Limited whose own parent company is DST Systems Inc., based in Kansas City, Mo.

With 18 offices and over 1,300 professionals to support its growing client base, DST International (www.dstiinternational.com) provides a unique and comprehensive range of investment management and work management software solutions and related services to 600 clients in 55 countries.

DSTi's parent company, DST Systems, provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. DST is organized domestically and internationally into three operating segments: Financial Services, Customer Management, and Output Solutions.

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