Nalco selects Getronics for global desktop and managed service desk support

April 15, 2005
Getronics' focus on optimizing workforce productivity will provide savings...

BILLERICA, MA, April 11, 2005 (BUSINESS WIRE) -- Getronics, a $4.1 billion IT solutions and services provider, today announced a multi-year contract with Nalco to provide deskside, managed service desk, network printer, and full asset management support for the company's 10,000 users in multiple countries. Nalco, the leading provider of integrated water treatment and process improvement services, chemicals and equipment with annual sales of $3 billion, will leverage the Network and Desktop Outsourcing Services components of Getronics' global portfolio.

Nalco anticipates the following benefits from outsourcing their managed service desk to Getronics:
-- Lower Total Cost of Ownership - resulting from Getronics' consistent integrated technology delivered throughout Getronics' global service centers.
-- Consistent Global Standards - enabled by Getronics' ITIL-based standardized processes. Nalco will experience significant and measurable gains in employee productivity and reduced system downtime.
-- Positive ROI Realized Within One Year - associated with Getronics' global resources being deployed immediately, ensuring a quick reduction in costs and increase in uptime.

"We have over ten thousand end users throughout the world, serving tens of thousands of clients in local markets, so it is imperative to keep systems up and running to ensure our teams are productive," said John Gigerich, Vice President of Administration at Nalco. "We have confidence that Getronics will help us reduce costs while improving service levels. We are particularly impressed by their real-world experience and ability to quickly deploy resources. Getronics' responsiveness to our language and cultural needs with truly global helpdesk support was a key decision factor for us."

Getronics' ITIL-based services are managed from a global program office with in-theater operations managers, ensuring consistent processes and tools in all locations. Getronics uses both managed service desk analysts and field technicians to bolster Nalco's internal IT resources, preventing delays in service. This layered approach gives end users multiple avenues of support as well as cost effective alternatives to deskside visits.

According to Peter Bendor-Samuel at Everest Group, the outsourcing consulting firm who managed the RFP process for Nalco, "We conducted a thorough review of the options available for Nalco, evaluating the largest IT services providers in today's market. In the Nalco pursuit, we found that Getronics has very high client satisfaction and loyalty in the industry. That fact, combined with their ability to consistently deliver the services that Nalco requires on a global scale, makes them an excellent fit for Nalco."

"We're thrilled to have been selected by such a diverse and global organization as Nalco," said Kevin Roche, Getronics Vice Chairman responsible for operations in the Americas. "We have the right set of services to support them today, along with a vision to meet challenges that will come from continued organizational growth. Nalco is looking for a partner who will meet their global needs with in-market resources, while reducing costs and ensuring superior service levels. These attributes define Getronics' business model and services currently being delivered to our global client base. We are confident we will help Nalco keep their most important asset, their people, productive and satisfied."

With some 28,000 employees in over 30 countries and approximate revenues of USD $4.1 billion, Getronics is one of the world's leading providers of vendor independent Information Technology (IT) solutions and services.

Getronics ( designs, integrates and manages IT infrastructures and business solutions for many of the world's largest global and local companies and organizations, helping them maximize the value of their information technology investments. The company's headquarters are in Amsterdam, with regional offices in Boston, Madrid and Singapore. It's publicly traded.

Nalco ( is a provider of integrated water treatment and process improvement services, chemicals and equipment programs for industrial and institutional applications. The company currently serves more than 60,000 customer locations representing a broad range of end markets. It has established a global presence with more than 10,000 employees operating in 130 countries, supported by a comprehensive network of manufacturing facilities, sales offices and research centers. In 2004, Nalco achieved sales of $3.03 billion.


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