SAN ANTONIO, Aug. 14, 2002 -- Billserv Inc. has signed a multi-year agreement with the City of San Diego to provide electronic billing services to the Water Department's more than 250,000 customers, the company announced Wednesday.
The City of San Diego Water Department customers will be able to conveniently receive and pay their bills directly at the City's Web site (http://www.sandiego.gov /), their e-mail inbox or their choice of more than 450 distribution end-points.
In addition, the City of San Diego Water Department will offer customers Instant Activation, Online Enrollment Assistance, and an online walk-through demo to ensure enrollment in the new electronic billing service is a positive and user-friendly experience. The EBPP solution is scheduled to be available to the city's customers this fall.
"The City of San Diego Water Department is excited about the ability to offer our customers the flexibility and convenience of viewing and paying their bills via the Internet," said Michael Bresnahan, Assistant Deputy Director of the Water Department. "A key feature of Billserv's solution is their Online Enrollment Assistance that surrounds the consumer with access to live help throughout the enrollment process. We feel their services will assist us in achieving our target customer adoption goals."
"Billserv is focused on building relationships with billers that demonstrate a commitment to EBPP and supporting market adoption programs," said Michael Long, chairman and chief executive officer of Billserv. "The City of San Diego Water Department is an example of a biller dedicated to offering leading customer service and we are proud to add them to our growing list of regional utilities."
Any biller interested in Billserv's adoption-driving services or any of Billserv's EBPP products can contact a Sales Representative at 210-402-5000.
About Billserv
Billserv Inc., an electronic bill presentment and payment Outsourced Solution Provider, delivers solutions for presenting and servicing consumer bills for secure and reliable payment via the Internet.
As part of an integrated EBPP solution, the company also provides market-leading Internet customer care and direct marketing applications. Billserv consolidates customer-billing information and then securely delivers it to the client's own Billserv-hosted payment site, consumers' e-mail Inbox and over 450 distribution end-points.
The company has relationships with all major EBPP aggregators, giving companies and customers the widest array of Web sites from which to deliver, view, pay and manage bills. For additional information, visit www.billserv.com or call (210) 402-5000.
