BALTIMORE, Md., June 10, 2002 -- ORCOM recently announced that the Truckee Meadows Water Authority (TMWA) has contracted ORCOM for its award-winning call center operations.
TMWA first contracted with ORCOM last December for applications hosting using ORCOM's E-CIS™ billing software and bill print mail services.
"Extending our customer care operations is critical to our utility and we turn to ORCOM and their reputation for cost-savings and outstanding customer care services," said Kim Mazeres, Customer Service Manager of TMWA.
TMWA was formed last June through a cooperative agreement with the cities Reno, Sparks, and Washoe County. It is the area's largest water purveyor, serving 78,000 customers. ORCOM will be providing TMWA with its call center services and managing customer care operations. Among its call center advantages, ORCOM offers TMWA guaranteed service levels around all services and state-of-the-art disaster recovery operations.
About ORCOM
ORCOM is a specialist in outsourced customer care and billing services to the utility industry, providing superior service, guaranteed service levels and significant cost savings.
For more information about ORCOM, call Jennifer Schenberg, 917-445-4454 or visit www.ORCOM.com .
