SACRAMENTO, Calif., Nov. 16, 2000—Hansen Information Technologies is pleased to announce that it has been selected by the City of Seattle, Department of Design, Construction & Land Use (DCLU) to provide an integrated permit and land management processing system.
Hansen will be providing its Land Management and Customer Service/Call Center solutions along with an Internet component for online transaction processing. The Hansen solution will be used by over 300 DCLU employees to process over 25,000 annual permit applications, 65,000 inspections, and track almost 5,000 code enforcement cases annually.
"We were impressed with the flexibility that the Hansen system offers the city," said Sam Kurle, DCLU Information Technology Manager. "This flexibility will enable us to configure the software to enhance or maintain our business processes and procedures and more importantly, continue to maintain the system without having to rely on Hansen for every small change."
The entire implementation project will take approximately 15 months and will include data conversion, system installation, project management, and training. Additional tools are also being licensed or developed to integrate the entire system with the city's existing GIS solution from ESRI, the city's existing IVR system, and a document management system.
About the City of Seattle
Founded in 1869, the City of Seattle is located in the State of Washington on Puget Sound, 113 miles (182 km) from the US-Canadian border. Seattle is a commercial, cultural and advanced technology hub of the US Pacific Northwest and a major port city for trans-Pacific and European trade.
Surrounded by mountains and water, the City of Seattle encompasses 84 square miles and employs 10,000 people with an annual budget of over $500 million dollars. Seattle's robust economy has allowed it to become one of only 10 cities in the United States to achieve Moody's AAA Bond Rating.
About Hansen Information Technologies
Hansen Information Technologies is the leading supplier of e-citizen relationship management (eCRM) applications for the state and local government market, offering integrated Citizen Call Center, Building Permit, Business Licensing, Property Tax, Utility Billing and Work Management solutions.
Integrating both front office call center and back office operations, the company's products serve multi-channel B2G and C2G interactions, including public counter, Internet, e-mail, telephone, IVR, kiosk and mobile communications. Hansen's customers may license applications directly or, for a nominal monthly fee, have their applications hosted with Hansen's Application Service Provider (ASP) service. For more information about Hansen visit us at www.hansen.com or www.citecenter.com.