SACRAMENTO, Calif., Nov. 28, 2000—The City of San Carlos, Calif., has chosen Hansen Information Technologies to provide an integrated facilities management and call center system.
Hansen will be providing its Customer Call Center, Wastewater, Storm, Street, Plant, Park, and Building solutions, including integration to the city's GIS.
"We consider Hansen to be the best of breed for price and functionality. The other solutions we considered, specialized in managing institutional facilities such as hospitals and other large institutions. The network of city assets we maintain for public health and safety including sewer lines, street lights, roads, and structures, require a very different focus and only Hansen met those needs," said Connie Dillard, San Carlos IT Manager. Dillard, who previously worked for the city's Public Works Department, said the new system will meet the upcoming GASB 34 government accounting reporting standards.
The city will also be using Hansen's eCitizen Relationship Management (eCRM) solution to manage all of the city's service requests for their Public Works and Parks departments. San Carlos expects to streamline the problem resolution process and provide a quicker response to citizen and city management inquiries within the city. Combined with integration to ESRI's GIS system, Hansen's enterprise solution will provide the tools the city needs to better manage their assets, budgets, manpower, preventive maintenance scheduling, and more.
About the City of San Carlos
Founded in 1925, the City of San Carlos, California is located 25 miles south of San Francisco. The city is in the north end of Silicon Valley with a population of 28,500 and manages 100 miles of sanitary sewer main with 83 miles of streets. It has several retail areas, a light industrial sector, and a small airport. About Hansen Information Technologies
Hansen Information Technologies is a supplier of e-citizen relationship management (eCRM) applications for the state and local government market, offering integrated Citizen Call Center, Building Permit, Business Licensing, Property Tax, Utility Billing and Work Management solutions.
Integrating both front office call center and back office operations, the company's products serve multi-channel B2G and C2G interactions, including public counter, Internet, e-mail, telephone, IVR, kiosk and mobile communications. Hansen's customers may license applications directly or, for a nominal monthly fee, have their applications hosted with Hansen's Application Service Provider (ASP) service. For more information about Hansen visit www.hansen.com or www.citecenter.com.
