COLCHESTER, VT, August 13, 2003 -- Systems & Software, Inc. (S&S), announced that the City of Greensboro (NC) will implement the enQuesta billing and customer service solution to provide water, sewer, storm water, and solid waste services to their 92,000- customer account base.
"enQuesta will provide us with the technology needed to deliver excellent customer service as we progress into the future. The depth of functionality enQuesta offers will allow us to improve efficiencies in our billing, customer history archiving, and revenue and consumption analysis," comments Jeff Kimel, Water Customer Service Manager, City of Greensboro. enQuesta will also enable Greensboro to automate their work order and edit processes.
Currently, the City of Greensboro bills the majority of its utility customers on a quarterly basis. They are in the process however of evaluating the use of automated meter reading technology, which would enable their billing frequency to change to monthly. This makes the need for operational efficiency even that much more of a priority within the new CIS. In conjunction with enQuesta, S&S' experience in bill frequency transitioning and interfacing with AMR technology, puts them in a "strong position to offer sound consulting on how we [City of Greensboro] should modify our business practices to accommodate this magnitude of change, " adds Kimel.
In addition to heightened efficiency, it was equally important at the user level especially, that the new CIS satisfy the need for quick and easy navigation without sacrificing drill down depth. enQuesta enables just that. Presented through a browser, users will not only have the ability to attain all customer information in just one click, but they will also be able to customize their portals to display information most relevant to their particular work group.
As a complete solution provider, S&S assumes all responsibility for the configuration and installation of the hardware, operations systems software, third-party applications, data conversion, training, and overall project management. "Single source accountability is one of principles that has allowed us to be so successful in completing all of our projects on time and on budget; Greensboro will not be an exception," comments Burt Willey, CEO, S&S. "Their reputation in the industry is solid; we have yet to find a reference or competitor that can dispute S&S' success record," continues Kimel.
About Systems & Software, Inc.
Systems & Software is a provider of billing & customer service solutions for regulated and deregulated utilities throughout the United States. Founded in 1973, the company has focused exclusively on the utility industry. Through a proprietary implementation and support approach projects are always delivered on time and within budget. While customers focus on their key business operations, S&S is relied upon for complete technology, maintenance and software support. S&S is located in Colchester, Vermont. More information about Systems & Software, Inc., is available at http://www.ssiutilitysuite.com.
About The City of Greensboro
Greensboro was established in 1808 and named for Nathanael Greene, a Revolutionary War Hero. For the first few decades of its existence, Greensboro was truly a frontier town consisting of five stores and three saloons.
Today, the city furnishes water, sanitary sewer, stormwater, and solid waste collection services to a population exceeding 230,000. The city first established a public water system in 1901. Greensboro currently draws raw water from Lake Brandt, Lake Townsend, and Lake Higgins and it is then treated at the North Buffalo and T.Z. Osborne Treatment Plants.
In 1994, the stormwater utility was created to provide a comprehensive funding mechanism to meet the city's needs for stormwater quantity and quality management.
Finally, the solid waste division is responsible for the collection and disposal of solid waste garbage, recyclable collection and marketing, yard waste collection and composting, and continued environmental education for all citizens and employees.
