Augusta Utilities Department enhances customer service with new system

The Augusta Utilities Department (AUD) has successfully implemented enQuesta UtilitySuite, Systems & Software Inc. announced recently.

COLCHESTER, VT, June 4, 2003 -- Systems & Software Inc. (S&S), a provider of billing & customer service solutions for the utility industry, announced that the Augusta Utilities Department (AUD) has successfully implemented enQuesta UtilitySuite.

AUD's goal is to become a benchmark utility by the year 2010. "With our legacy system, we would have never attained this goal; it had very limited capabilities. But with enQuesta, we are well on our way. enQuesta's capabilities are endless; the functionality has enabled us to automate tasks that we have historically completed manually as well produce accurate reports in a user-friendly environment, comments Steve Little, Finance Manager.

"I have never seen anyone so dedicated to the success of our organization." The entire implementation process has been very well organized and the up-front effort has provided for a very smooth transition, adds Superintendent of Customer Service, Alma Stephenson. "We now have the ability to provide our customers with more accurate bills which will only increase revenue."

AUD's mission is to provide water that exceeds all Federal, State and local regulations; and provide wastewater services that inspires public confidence, all done environmentally friendly and in a cost-effective manner. "enQuesta, is a cost-effective solution that will enable Augusta's management team to make more informed decisions based on better reporting capabilities and data accuracy," continues Burt Willey, CEO, S&S. "Our ultimate goal at S&S is to enable Augusta to provide better service to their 50,000+ water and sewer customer accounts. We will do whatever it takes to ensure their success."

About Systems & Software, Inc.

Systems & Software is a provider of billing & customer service solutions for regulated and deregulated utilities throughout the United States. Founded in 1973, the company has focused exclusively on the utility industry. Through a proprietary implementation and support approach projects are always delivered on time and within budget. While customers focus on their key business operations, S&S is relied upon for complete technology, maintenance and software support. S&S is located in Colchester, Vermont. More information about Systems & Software, Inc., is available at

About Augusta Utilities Department

Augusta, Georgia is a political subdivision of the State of Georgia, created in 1996 as a consolidation of the former City and Richmond County. The Consolidated Government owns and operates a water supply, treatment and distribution system that has a capacity of 83.7 MGD and a sanitary sewer treatment and collection system with a capacity of 48.34 MGD. The system serves approximately 66,000 water customers and 50,000 wastewater customers.

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