London, Dec. 4, 2003 -- Three Valleys Water, part of Veolia Environment UK, have completed their migration from Custima to the HiAffinity customer care and billing system from DST International Billing (DSTi Billing).
Three Valleys Water have been users of Custima for around eight years and the move of their 1.35 million customers to HiAffinity was achieved over the recent long holiday weekend. Three Valleys are making use of HiAffinity's Business Rules Engine in order to streamline the company's processes and achieve greater productivity.
Simon Patterson, COO of DSTi Billing said, "We are very pleased that Three Valleys Water have migrated to HiAffinity. They are one of our oldest and largest customers and we are delighted that they have become a showcase site for our Business Rules Engine".
Martin Brown, Deputy Head of IT of Three Valleys Water said, "Major Projects to change Customer Contact and Billing systems have the potential to make headline news for the wrong reasons. Our HiAffinity project was one of the largest Business/IT projects we have undertaken as a company in the last 8 years, gave the headline writers a day off. The implementation went very smoothly largely due to the quality of the TVW and DSTi Project teams, excellent Project Management and delivery, and the HiAffinity system itself. The end product - a major system change going live with barely a ripple for day to day Customer Services operations with the ongoing benefit of a billing solution that will support the business into the future."
About DST International Billing
For over 25 years, DSTi Billing has led the market in providing innovative customer management and open billing solutions to the utility industries. DSTi Billings' business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. DSTi Billing is a wholly owned subsidiary of DST International Limited.
About DST International (DSTi)
With 16 offices and over 1200 professionals to support its growing client base, DST International provides a unique and comprehensive range of investment management and work management software solutions and related services to over 600 clients in 55 countries. http://www.dstinternational.com
About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. DST is organized domestically and internationally into three operating segments: Financial Services, Customer Management, and Output Solutions. DST operates one of the most advanced data centres in the world, which provides information-processing services to support the products within each operating segment. These products are further enhanced through the integration of DST's advanced technology and e-commerce solutions. For further updates, please see the DSTi Billing website, http://www.dstibilling.com