West of Scotland Water recovering from burst pipe problems

West of Scotland Water has this morning successfully restored supplies to all its customers following the major operational problems caused by burst pipes.

Jan 6th, 2001

Jan. 4, 2001 — West of Scotland Water has this morning successfully restored supplies to all its customers following the major operational problems caused by burst pipes.

The pipes had burst because of a sudden thaw, which had hit thousands of people in west and southwest Scotland. At least 6,000 customers were without water service during the peak of the supply problems, West of Scotland Water said.

However, demand in parts of the Authority continues to be significantly in excess of normal levels and the situation is still far from being totally resolved. Supply levels are being monitored constantly, particularly in Ayrshire and Dumfries and Galloway.

A small number of customers on the higher parts of Kirkconnel, who yesterday (Wed) were the last households to experience problems with interruptions, had their supplies restored early yesterday evening.

A West of Scotland Water spokesman said: "We are pleased that supplies to customers have returned to normal after what has been a very difficult period for the Authority caused by the exceptional weather.

"We would also like to thank customers for the part they have played in reporting bursts and in reducing consumption. This allowed the Authority to put in place a series of measures to ensure a normal supply situation was returned more quickly than would otherwise have been possible. However, the overall situation will continue to be monitored closely over the next several days."

Customers were still asked to continue to reduce their water usage to the lowest possible levels, to carefully examine their systems for any evidence of leaks or noise in pipes.

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