City of Lebanon, Calif., selects Hansen for utility billing, permitting and licensing solutions

Hansen Information Technologies announced today that the City of Lebanon Authority, Pa., has selected its utility billing, permitting and licensing solutions for water, sewer and other departments.

SACRAMENTO, Calif., September 20, 2001 — Hansen Information Technologies announced today that the City of Lebanon Authority, Pa., has selected the company's utility billing, permitting and licensing solutions for the city's water, sewer, public safety and billing departments.

The new system will be used to manage the billing, permitting and business license activities of the departments in an efficient and cost-effective manner. The Hansen solution includes software licensing, project management, data conversion, and training.

The City of Lebanon Authority will be adding the new software to the existing Hansen Water, Sewer, Plant, Street, and Customer Service solutions already in use in the City. "We've been a Hansen customer since 1990, and knowing how their products work, we felt that adding the Utility Billing Solutions to the Hansen system would streamline operations," said Ann Minnich, Project Coordinator and Hansen user.

"It's going to be a way of bringing the entire city structure together. We will have access to the same information. The system will save us time and work hours, and we will reduce errors."

Some of the departments will be replacing a number of manual record keeping systems and a current mainframe software package with the Hansen solution. The new system will make it easier to track meter exchange and service connects and disconnects. Plans are also underway to investigate the feasibility of using mobile devices for completing electronic work orders in the field.

The City is responsible for issuing 264 building permits and 145 zoning permits annually, billing 17,000 customer accounts monthly, and tracking 584 licenses. The City responds to an average of 1,169 code enforcement calls each month.

The new enterprise system will integrate the following functions: customer service, work order, preventive maintenance, parts inventory, purchasing, utility billing, permitting, licensing and resource planning.

At the same time, the system is streamlining business processes and decision support within the city. Future considerations include installing a citywide call center in various departments including the Mayor's office.

The system will be used by 135 employees throughout the city, and will give them the ability to manage work activities and track customer calls from initial contact to problem resolution. In addition, the new upgrade includes Hansen's GIS solutions which will be used to support the City/County's established GIS database that is used to display various components of potable water, wastewater, stormwater, and water treatment plant data. The system will help the City with project planning and creating work order maps. The implementation of the new system will begin immediately and is to be completed in a year.

About the City of Lebanon Nestled among the rolling hills of south central Pennsylvania, Lebanon is a city of rich history spanning more than two centuries. Located 90 minutes from the historic Gettysburg, the city is home to 24,461 residents. The City employs approximately 210 people who provide services to the residents of Lebanon and adjoining townships.

The City of Lebanon Authority is responsible for maintaining over 230 miles of distribution main, 6,828 valves, 17,000 meters, 1,626 hydrants and a 7,210,203 million gallon per day water treatment plant. There are approximately 75 miles of sewer main and 18 miles of storm sewer main. The City responds to an average of 3,000 citizen requests each month.

About Hansen Information Technologies Hansen Information Technologies is the provider of application solutions that help manage the operations of e-government. In addition to providing the nation's Citizen Call Center solution for the state and local government market, the Company is the provider of Asset Management, Building Permit, Code Enforcement, Public Works, Transportation, and Utility Billing solutions. Designed as corporate-styled solutions geared specifically for government, the Company offers a frictionless architecture that manages the Internet, back office and field communications between citizens, business and government.

The combination of Hansen's public sector business process models, implementation methodologies and technical expertise enables Hansen to deliver tangible economic benefits to state and local governments. For more information, please visit Hansen's Web site at, or call 800-821-9316.

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