Utilities Inc. launches new customer care and billing system

Utilities Inc. (UI), a national water and wastewater service corporation, announces the implementation of Oracle's Customer Care and Billing System. The new system which went on-line June 2, represents the culmination of a 2-year, multi-million dollar project that also included the implementation of Oracle's JDE Enterprise in Dec. 2007. This new system will replace the current billing system by combining both the customer service and field operations systems with the billing system...

NORTHBROOK, IL, June 9, 2008 -- Utilities Inc. (UI), a national water and wastewater service corporation, announces the implementation of Oracle's Customer Care and Billing System. The new system which went on-line June 2, represents the culmination of a 2-year, multi-million dollar project that also included the implementation of Oracle's JDE Enterprise in Dec. 2007. This new system will replace the current billing system by combining both the customer service and field operations systems with the billing system, thereby allowing Utilities Inc. to standardize rate schedules maintained across operations and augment its reporting capabilities.

Larry Schumacher, President & C.E.O. said, "We are excited to have this long awaited new tool in service. This system will allow us improved access to information, further enhance UI's customer focus and improve the customer experience overall."

Utilities Inc. is a portfolio company of AIG Highstar Capital, and operates over 500 utility systems in 15 states and serves over 300,000 customers.

###

More in Home