BIRMINGHAM, UK, Oct. 10, 2007 -- The summer's heavy rains saw C2C move into full incident mode to reinstate water from the Lownethwaite Water Treatment works to Catterick Garrison, North Yorkshire.
The incident began when a call from the Treatment works reported dirty water in the final delivery tank. The works were closed down to allow for standard clean up, temporarily cutting water supply to Catterick Garrison. Storage throughout the Catterick system ensures sufficient water for 24-36 hours, allowing time for this type of treatment. However, shortly afterwards, persistent heavy rains led to a landslip on the approach to the Treatment works. The Pumping Station control building was flooded with dirty water and sludge, and power supplies to the final pumps knocked out preventing the pumping of water into the Catterick system.
C2C quickly responded by going into full Incident Mode to attempt to restore water to the supply system, which was already low because of the shutdown. A central team was mobilized who were responsible for supporting and directing the field-based team. Contingency supplies of static water tanks and bottled water supplies were provided in the areas most at risk of losing water supply. C2C also managed major tanker operations, moving water from other areas to Catterick to boost supplies.
In the meantime, C2C notified the Ministry of Defence (MOD) of the situation and a team involving the MOD, C2C and C2C's supply chain partners began work on reinstating the normal water supply. With 30 minutes to go before half of the Garrison lost water supply, the pumps were restarted. Due to the seriousness of the incident, recovery to full storage capacity at Catterick took two weeks but water supply was maintained throughout the incident.
C2C Services Limited, a joint venture between Severn Trent Services and Costain, can offer the expertise and experience in operational management, with extensive process knowledge, very high standards in health & safety, and a commitment to achieving the highest environmental standards.
Severn Trent Services, with global headquarters in Fort Washington, Pa., is a leading supplier of water and wastewater treatment solutions.
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