• California-based utility selects enQuesta 3e to manage and support expanding business
COLCHESTER, VT, and VALENCIA, CA, May 23, 2007 -- Systems & Software Inc. announced today that Valencia Water Company (Valencia) has selected their next-generation enQuesta™ 3e customer service and customer information system (CIS). Valencia, a progressive customer-focused utility located 30 miles north of Los Angeles, has experienced tremendous growth in new sites and recognizes the social and economic value of conservation.
The enQuesta solution will replace Valencia's dated CIS which will enable more efficient management of new services to support their growth. The solution also provides the reporting, rate structures, and consumer connections needed to better manage consumption. Additionally, enQuesta's reporting portal delivers advanced technology and reporting options that are critical to manage customer service and growth. enQuesta's online 24x7 customer self-service reinforces Valencia's position as a customer service leader.
Robert Di Primio, Valencia's President, said, "Our team took extraordinary measures to identify, select, and now implement the proper solutions from Systems & Software. Their team worked with us to understand our business practices, flow of information, and our strategic goals. The enQuesta solution provides for years of vastly improved customer care."
"Valencia faces the challenges of many utilities that value customer service and must manage growth and consumption," said Jerry Ford, CEO, Systems & Software. "enQuesta 3e delivers the high performance that Valencia requires for its future."
Valencia serves approximately 100,000 residents in the Santa Clarita Valley, located in Northern Los Angeles County CA, including 86% residential and 14% commercial, industrial, public authority and irrigation customers. Valencia, an investor-owned company, is regulated by the California Public Utilities Commission (CPUC).
Systems and Software Inc. is a strategic billing, customer service and customer information system (CIS) solution provider to utilities throughout North America.
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