PLANO, TX, May 3, 2007 -- Officials from Datamatic Ltd. announced the first shipments of FIREFLY Meter Interface Units supporting the new ProfilePLUS Online™ capability. ProfilePLUS Online streamlines billing dispute resolution by making customer usage profiles available over the Internet and can do so using handheld, mobile and fixed-base data collection platforms. Datamatic has been a leading supplier of enterprise meter reading solutions since 1980.
Datamatic Senior Vice President, Andy Kercher said "ProfilePLUS Online builds even greater value into the FIREFLY AMR platform. Usage disputes can be expensive to settle. There can be hours spent to research, re-read the meter and re-contact the customer; not to mention usage credits that are often given away. With ProfilePLUS Online, these issues can now be resolved on the first call with real data. We are excited that we can now deliver this innovative customer service tool to FIREFLY AMR customers."
Information generated by ProfilePLUS Online shows such common issues as high usage, leak conditions, and watering violations in a way that is both intuitive and highly visual. Utility representatives can even choose to "share" data and explain usage patterns to the customer while they simultaneously view online.
Kercher concluded, "The bottom line is that ProfilePLUS Online will save utilities money and help them serve their customers better."
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