Venue: Henry B. Gonzalez Convention Center
CS Week has been a practical source of utility education since its origins as a CIS user group in 1976. The level of information available then is dwarfed by the reality of current utilities, and the demand for solid, proven, cutting edge information has never been greater as we approach today.
The workshops of CS Week Conference are developed along the tracks of the Customer Service Lifecycle to provide discussions, solutions and solid information to utilities: Smart Infrastructure; Customer Engagement; Payments; Credit & Collections; Field Customer Service; Billing; and Strategies & Management. Workshop speakers are selected for their knowledge of the topic and proven ability to convey their information. Workshop formats encourage questions and discussion. And in case you missed something of interest to your workplace, the syllabuses are available online to registered attendees following CS Week.