Metropolitan Sewer District of St. Louis selects ORCOM for outsourced customer care and billing services

ORCOM, a provider of outsourced customer care and billing services for water, wastewater, gas and electric utilities, announced that Metropolitan Sewer District of St. Louis (MSD) has selected ORCOM for outsourced customer care and billing services.


Philadelphia, PA, July 31, 2003 -- ORCOM, a provider of outsourced customer care and billing services for water, wastewater, gas and electric utilities, announced that Metropolitan Sewer District of St. Louis (MSD) has selected ORCOM for outsourced customer care and billing services.

MSD chose ORCOM's E-CIS Blue, a proven, highly flexible customer management service, to replace its 20-year-old billing and collection system, which was not providing the operational efficiencies needed to maintain a high level of customer satisfaction.

"Outsourcing to ORCOM will provide us the ability to continuously deliver superior service to our customers," said Jan Zimmerman, Director of Finance for MSD. "ORCOM offers more advanced technology that not only will be less expensive to maintain, but is highly flexible to manage changing customer expectations."

MSD was established in 1954 and currently operates 8 treatment facilities, responsible for operating and maintaining 9,000 miles of sewers. With E-CIS Blue, the public agency will serve approximately 428,000 customers in the greater St. Louis area.

"MSD joins a growing list of 30 utilities who have chosen ORCOM to help cut costs, streamline operations, and improve customer service," said Jamie Biddle, ORCOM President and CEO. "Their customers will experience service from dedicated, skilled customer care and billing experts who know how to meet the high quality standard they deserve."

ORCOM's E-CIS Blue services include: a rapid, flawless implementation, personalized customer contact services, billing services, credit and collection services, streamlined customer contact management, and online customer care. ORCOM offers world-class call center services, guaranteed service levels and state-of-the-art disaster recovery operations.

About ORCOM

ORCOM is a provider of outsourced customer care and billing services for water, wastewater, gas and electric utilities, providing superior service, guaranteed service levels and significant cost savings. The company has leveraged its 27 years of experience into long term, high-value relationships by responding to the rising demand for flexible, low risk application hosting and business process management (BPM) services. With a track record of no failed implementations and a large customer base, ORCOM is uniquely positioned to lead utilities to the next level of profitability. For more information about ORCOM, call Jennifer Garrison, 866-853-2650 x1240 or visit www.ORCOM.com.

About MSD

Metropolitan St. Louis Sewer District (MSD) was created by the citizenry of St. Louis city and county in 1954 to empower, within one agency, the responsibility for collecting and treating area wastewater and stormwater. MSD currently serves a population of approximately 1.4 million within 524 square miles. Services provided by MSD include: sanitary sewer maintenance, stormwater sewer maintenance, floodwater control, pump station operation & maintenance, monitoring of industrial waste, issuance of pretreatment discharge permits, engineering design and specification, construction of sewer lines, plan review and approvals, issuance of connection permits, speakers' bureau, public education, and customer service.

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