Frost & Sullivan names Evoqua top for mobile service
Frost and Sullivan's study of the water treatment market used criteria to measure customer service.
PITTSBURGH, NOVEMBER 21, 2016 -- Evoqua Water Technologies has been named the top provider of service and mobile water treatment services for heavy and light industry by Frost and Sullivan, the leading market intelligence firm covering an array of industries and markets.
In naming Evoqua the top service provider, Frost and Sullivan's Deepthi Sugumar explained, "Evoqua lays heavy emphasis on rapid decision making and achieves high levels of responsiveness by empowering the employees in its 85 branches. As decision making is decentralized, each branch office can decide on the appropriate solution for mobile water treatment and the accompanying pricing structure. This unique method of empowerment has improved time management and increased its customer base.
"Quite simply, they focus on making their customers’ issues go away and they are very successful in doing it….which is why their customers continue to come back to them again and again," added Sugumar.
Frost and Sullivan's study of the water treatment market used criteria to measure customer service across the areas of empowerment, leverage of customer feedback, speed/timeliness to resolve issues, frictionless interaction and technological investment. Evoqua’s final, overall score was a 9.5 rating out of 10. Evoqua’s exceptional turnaround times, emphasis on safety and service professional training led to its best-in-class score.
One service solution cited by Frost and Sullivan was Evoqua’s mobile water treatment system using ion exchange for demineralization, a rapid-response system used to restore water service on the customer's site. The ion exchange system is dispatched from the service branch within 2 hours and quickly commissioned once it reached the customer’s site. The mobile water treatment systems are maintained with great precision to ensure they are ready to go online immediately.
Rodney Aulick, President of Evoqua’s Industrial Projects and Services said, "The Evoqua culture emphasizes safety, customer service and integrity in keeping our promises to our customers. This award validates that we indeed have that culture. I am proud to accept this award on behalf of all the Evoqua employees that deliver award winning service 24/7, 365 days a year."
Evoqua Water Technologies is the global leader in helping municipalities and industrial customers protect and improve the world's most fundamental natural resource: water. Evoqua has a more than 100-year heritage of innovation and industry firsts, market-leading expertise, and unmatched customer service, where it continues to transform water and wastewater. Its cost-effective and reliable treatment systems and services ensure uninterrupted quantity and quality of water, enable regulatory and environmental compliance, increase efficiency through water reuse, and prepare customers for next-generation demands.
Evoqua's unparalleled portfolio of proven brands, advanced technologies, mobile and emergency water supply solutions and service helps cities across the world provide and discharge clean water, and enable leisure and commercial industry to maximize productivity and profitability. For more information, visit www.evoqua.com.