Huber Technology recognized for excellent customer service
Huber Technology was recognized by Frost & Sullivan with the 2013 North American Frost & Sullivan Award for Customer Service Leadership.
MOUNTAIN VIEW, CA, Sept. 3, 2013 -- Huber Technology, Inc., has been recognized by Frost & Sullivan with the 2013 North American Frost & Sullivan Award for Customer Service Leadership in the solid/liquid separation technology market for its service quality, timeliness of service, impact on overall customer value, and mitigating costs that would normally be added to existing contracts by competitors.
Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in its offering. The award acknowledges the attractive cost of service and the impact of the offering on customer value. To continue better serve its customers, Huber created the Huber Service Edge® -- full support at the design phase, installation, startup, and for ongoing maintenance visits, all at no additional cost.
Through ongoing interaction with existing clients, either through annual feedback surveys or timely product inspections, Huber has received a positive perception of its regular onsite inspections. This standard support of existing installed technology by Huber technicians not only allows for continued interaction with clients, but mitigates escalation of service and performance issues. Additionally, having continuous interaction at the client sites ensures that technicians are readily versed in some of the unique challenges at particular treatment facilities, thus improving the response rate and determination of actual solutions.
"Essentially, Huber Service Edge® enables the ongoing development of future sales opportunities and the creation of a positive reputation throughout the industry of Huber Technology’s outstanding value-added client support," said Frost & Sullivan Industry Analyst Eric Meliton.
About Huber Technology Inc.
Huber serves the municipal and industrial wastewater treatment market with high quality liquid-solid separation technology. Huber Technology offers the complete chain of screening, grit, sludge handling, and membrane processes. The company is an original source manufacturer specializing in stainless steel fabrication of technologies for water and wastewater. Headquartered in 35,640 sq. ft. of office and manufacturing space in Huntersville, N.C., Huber Technology, Inc. is a member of the HUBER Group as a wholly owned subsidiary of Huber SE, based in Bavaria, Germany. Established in 1872, Huber is a solidly established manufacturer with five generations of craftsmanship to its credit. Known as an innovator, Huber SE is the holder of multiple patents. Huber is the inventor and original manufacturer for the renowned ROTAMAT® products and STEPSCREEN® and has proven experience and expertise with over 25,000 installations worldwide.
About Frost & Sullivan
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