UK Water companies under fire for customer service issues

Bristol Water, Surrey-based SES Water and Southern Water received 3.5 million customer complaints.

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LONDON, UK, SEPT 25, 2018 -- Bristol Water, Surrey-based SES Water and Southern Water are in hot water after a report by the Consumer Council for Water pointed out the utility companies had received complaints from 3.5 million customers.

According to BBC News, the annual complaints report by the Consumer Council for Water shows nine out of 21 water companies in England and Wales reported an increase in calls from customers to resolve problems; with four companies reporting an increase in written complaints from their customers.

The industry will invest £50bn from 2020 to 2025 to improve services.

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