AWWA offers benchmarking to help utilities improve performance

American Water Works Association to introduce benchmarking program at ACE05, in San Francisco on June 11 with release of its new publication, Benchmarking Performance Indicators for Water and Wastewater Utilities, and a free forum to help utilities use the new information...

DENVER, June 7, 2005 -- The American Water Works Association will introduce its benchmarking program at ACE05, in San Francisco, CA, June 12-16, with the release of its anticipated new publication, Benchmarking Performance Indicators for Water and Wastewater Utilities, and a free forum to help utilities use the new information.

Water utilities will have an opportunity to learn how to apply benchmarking performance indicator data at the free Benchmarking Participating Utilities Forum, to be held Saturday, June 11, 2005, 1:00 - 5:00 p.m., at the San Francisco Marriott, Golden Gate Hall, Salons B2/B3. The forum will be very interactive and will include presentations, discussions, and working sessions on how to work with the data in the report. For more information, please contact Angela Lafferty at either 303-734-3427 or alafferty@awwa.org.

Benchmarking Performance Indicators for Water and Wastewater Utilities will be available at the ACE05 bookstore, located in the Moscone Center, Exhibit Hall C, Room 105. The report is also available for pre-order through AWWA, online at
http://www.awwa.org/bookstore/product.cfm?id=20564 or via phone,
1-800- 926-7337.

About Benchmarking
Benchmarking allows water and wastewater utilities to compare themselves to similar utilities in key operational and management areas.

Measuring performance against the industry is the first step in overall improvement.

The Benchmarking report is the result of a survey of more than 200 utilities, with basic statistics and analysis for each of the 22 indicators. The report also includes analyses and discussion based on geographic location, type of operations (water, wastewater, combined), and population served.

ACE05 is expected to draw more than 12,000 water professionals and 480 exhibiting companies. It will feature a professional program with more than 100 sessions and 17 in-depth Sunday Workshops -- the largest professional program of any industry conference. Topics covered will include infrastructure management, security, emerging issues, water conservation and water resources, legislative and regulatory issues, engineering and construction, distribution and plant operations, public affairs and international issues.

Established in 1881, AWWA (www.awwa.org) is the oldest and largest nonprofit scientific and educational organization dedicated to safe water in North America. AWWA has over 57,000 members worldwide and its 4,700 utility members serve 80% of America's population.

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