BearingPoint completes Oracle|SPL ERM solution for Orange County Utilities Department
BearingPoint Inc. has completed a state-of-the-art customer information system based on the Oracle|SPL enterprise revenue management solution for the Orange County Utilities Department, of Orange County, FL. By replacing six outdated, inefficient, and unsupported billing systems, BearingPoint was able to provide the utility one comprehensive database, eliminating duplication issues and enabling Orange County to save customers money and offer new tools for more efficient revenue management...
• Implementation replaces disparate legacy systems with consolidated utility billing solution.
MCLEAN, VA, Jan. 30, 2007 -- BearingPoint Inc., one of the world's largest management and technology consulting firms, today announced the completion of a state-of-the-art customer information system based on the Oracle|SPL enterprise revenue management solution for the Orange County Utilities Department, Orange County, FL. The new system has resulted in enhanced customer service, more efficient revenue management and greater accounting efficiency. By replacing six outdated, inefficient, and unsupported billing systems, BearingPoint was able to provide the utility one comprehensive database, eliminating most duplication issues and enabling Orange County to save its customers money and offer new tools for more efficient revenue management.
The new system provides real time access to the utility's financial and customer data, generating a newly formatted utility bill for over 124,000 accounts, 175,000 customers and approximately 1.5 million yearly bills. The system is also providing greater efficiency for account maintenance, accounting service, water, waste water, reclaim water and solid waste data.
"Bringing the Oracle|SPL ERM online was a collaborative effort between BearingPoint and the entire Orange County Utilities staff," said Rosemary Whitacre, utility customer service manager and project sponsor at Orange County Utilities Department. "BearingPoint's get-it-done approach and competent team are credited as the key factor in our successful implementation."
"Our team of experienced utilities professionals, coupled with our successful track record of implementing solutions for utilities of similar size and scope, lead Orange County Utilities to select BearingPoint to manage this ambitious project," said Phil Daniele, a managing director in BearingPoint's utilities practice. "Our team has partnered with several other utilities in and outside of the State of Florida to deliver successful Oracle|SPL CIS projects. We are pleased to have delivered to Orange County Utilities a solution that eliminates the costly maintenance of legacy systems, that consolidates communication with their customers, and streamlines cash collections by moving from weekly billing to daily billing procedures."
As a result of this successful implementation, Orange County also retained BearingPoint to build out the next phase of the project, which will include automatic credit card billing, workflow development and additional business process re-engineering, as well as development of additional system interfaces.
The Orange County Utilities Department (www.orangecountyfl.net), of Orange County, FL, provides drinking water, wastewater treatment and reuse, garbage disposal and recycling services to more than 130,000 customers. The department's efforts to preserve and enhance Orange County's precious natural resources have been recognized through awards from both state and national organizations, such as the U.S. Environmental Protection Agency.
BearingPoint Inc. (www.bearingpoint.com) is one of the world's largest providers of management and technology consulting services to Global 2000 companies and government organizations in 60 countries worldwide. Based in McLean, Va., the firm has over 17,000 employees and major practice areas focusing on the Public Services, Financial Services and Commercial Services markets. For nearly 100 years, BearingPoint professionals have built a reputation for knowing what it takes to help clients achieve their goals, and working closely with them to get the job done.