Meter data management solution helps MWS streamline business, boost customer service

Metro Water Services has chosen MeterSense to automate routine processes, enhance customer service, and draw new insight from meter interval data.

Ottawa, Ontario, May 23, 2013 -- Metro Water Services (MWS), a department of the Metropolitan Government of Nashville and Davidson County, has chosen MeterSense, the meter data management (MDM) solution from Harris Utilities, to automate routine processes, enhance service to consumers and draw new insight from meter interval data.

MWS provides water, wastewater treatment and stormwater management services across more than 182,000 meters to consumers in Davidson County and portions of Rutherford and Williamson Counties. In 2002, the utility reasoned that in order to keep operational costs, and by extension rates to consumers, low it had to exchange its conventional water meters for automated meter reading (AMR) technology. The utility hoped that by remotely reading as many meters as possible, it could reduce time spent by technicians in the field.

In order to accommodate the replacement of such a large number of meters, MWS staged its AMR implementation in phases over a 10-year period. During the last two years of its meter exchange program -- as the use of advanced metering infrastructure (AMI) became more widespread and cost effective for water utilities -- MWS partnered with Sensus to implement the vendor’s FlexNet advanced metering technology. MWS completed its AMI and AMR deployment in 2011. Today, approximately 45,000 of the utility's water meters run on AMI technology.

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