Water communication module improves Ohio utility customer service, operational efficiency
Cleveland Water recently received the 15 millionth water communication module from Itron.
LIBERTY LAKE, WA, Jan. 14, 2014 -- Cleveland Water, one of the country's largest water providers, recently received the 15 millionth water communication module from Itron (NASDAQ: ITRI), a global technology company.
The water utility is more than halfway through its deployment of Itron's smart metering solution, with 220,000 of its 425,000 water communication modules installed. The modules and associated advanced metering infrastructure are an integral part of Cleveland Water's Clear Reads program, which aims to deliver better customer service and improved efficiency.
The smart metering solution enables Cleveland Water to provide customers access to monthly bills based on actual consumption, rather than estimates. Further, the utility can now obtain meter readings without visiting a customer's property, which lowers the utility's costs and carbon footprint. In addition, the technology enables the collection of information on an hourly basis, which alerts Cleveland Water, almost immediately, if a meter encounters an issue.
Accordingly, the new technology provides additional information to help customers understand their bills and manage their water consumption. Ultimately, this information will be available to Cleveland Water's customers online who will be able to sign up for proactive leak alerts to avoid high water bills. In addition, the utility's customer service representatives use the hourly data as an additional source of information to assist customers with billing inquiries.
Itron builds solutions that help utilities measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources. Join us in creating a more resourceful world; start here: www.itron.com.