Chester Water Authority goes live with new CIS

DST International Billing (DSTi Billing) announced that Chester Water Authority (CWA), a water utility headquartered in Chester, Pennsylvania, has completed their migration from Custima to its new HiAffinity Customer Care and Billing System.

Dec 11th, 2003

Boston, MA, Dec. 11, 2003 -- DST International Billing (DSTi Billing) announced that Chester Water Authority (CWA), a water utility headquartered in Chester, Pennsylvania, has completed their migration from Custima to its new HiAffinity Customer Care and Billing System.

DSTi Billing already has HiAffinity users live in the US, UK, Ireland and Bulgaria. CWA moved to HiAffinity so they could have the very latest technology allowing them to streamline their business processes.

Simon Patterson, COO of DSTi Billing said, "We are very pleased to welcome Chester Water to our growing family of HiAffinity customers. Over the last few months we have worked extremely hard to ensure that the migration to new technologies was as painless as possible. Chester Water now join the City of Tulsa, Oklahoma as US HiAffinity users and we look forward to growing our US customer base".

William Miller, Director, Information Systems of CWA said: "Over the past year, Chester Water Authority has been working with DSTi Billing to ensure that the HiAffinity product is and will continue to be a useful, cost effective tool for our billing and customer service operations. HiAffinity is a significant improvement over the product that we had been running. The Chester Water Authority exists for a single purpose - to serve our customers. We, the employees of CWA, are looking forward to continuing improvements in the HiAffinity product that will allow us to further enhance our level of service."

About DST International Billing

For over 25 years, DSTi Billing has provided customer management and open billing solutions to the utility industries. DSTi Billings' business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. DSTi Billing is a wholly owned subsidiary of DST International Limited. For further updates, please see the DSTi Billing website; http://www.dstibilling.com

About DST International (DSTi)

With 16 offices and over 1200 professionals to support its growing client base, DST International provides a comprehensive range of investment management and work management software solutions and related services to over 550 clients in 55 countries. http://www.dstinternational.com

About DST Systems, Inc.

Our parent company, DST Systems, provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. DST is organized domestically and internationally into three operating segments: Financial Services, Customer Management, and Output Solutions. DST operates one of the most advanced data centers in the world, which provides information-processing services to support the products within each operating segment. These products are further enhanced through the integration of DST's advanced technology and e-commerce solutions.

About Chester Water Authority

The Chester Water Authority is a locally staffed and managed water utility that serves approximately 40,000 customers in 42 municipalities situated in the Southern Pennsylvania counties of Delaware, Chester, and Lancaster. We deliver an average of 35 million gallons of water daily to residential, commercial and industrial customers in our service area of 200 square miles and to other water companies in the Commonwealth of Pennsylvania and state of Delaware. With water treatment capacity of 60 million gallons per day, the Chester Water Authority is well positioned to fulfill its stated mission of providing quality water to all of our customers when they need it at a reasonable cost.


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