Nation's second largest water and wastewater utility selects Fourelle Systems for wireless Internet
Fourelle Systems, Inc. announced today that Washington Suburban Sanitary Commission (WSSC), the second largest water and wastewater utility in the nation, has selected Venturi to improve customer service and boost employee efficiency.
SANTA CLARA, Calif., Jan. 24, 2001 (PRNewswire) -- Fourelle Systems, Inc. announced today that Washington Suburban Sanitary Commission (WSSC), the second largest water and wastewater utility in the nation, has selected Venturi to improve customer service and boost employee efficiency.
Venturi, the only patented all-WAN solution for the acceleration of Internet content, gives WSSC's IP-based customer service and HR applications a dramatic speed increase. According to the WSSC, who serves more then 1.5 million customers in Prince George and Montgomery counties in Maryland, Venturi's unique protocol optimization, compression and caching technologies speed Internet applications up to 300% faster across WSSC's WAN, while significantly reducing bandwidth requirements and packet count.
``Before implementing Venturi software, our Customer Care field service representatives would often have waits of more than four minutes per page as they used our wireless network and IP-based field ticket application to complete an on-site customer transaction,'' said Charles Madison, a systems analyst and consultant at the WSSC. ``Venturi brought the wait down to between 10 and 30 seconds per page-an improvement of 300 percent or so. As a result, our Customer Care field service representatives are able to respond faster to more customers each day.''
Because all WSSC applications now use the company's wireless network and Venturi software, performance improvements are realized throughout the utility commission. For example, during open enrollment for employee benefits, HR can now make changes electronically in real-time rather than gathering paperwork and then inputting the paper-based changes into another system. Consequently, HR works more efficiently while employee needs receive immediate attention.
``We are pleased to work with the WSSC to enhance the performance of its enterprise network,'' said Patrick Glenn, CEO of Fourelle. ``By enabling one of the nation's leaders in the water and sewerage industry to improve its customer service capabilities, Fourelle is demonstrating its continued commitment to improving the efficiency and effectiveness of business operations in both the public and private sectors.''
Venturi speeds all IP-based applications over all WANs, including satellite, frame relay, wireless, dial-up, cable, and DSL and integrates easily into RAS and VPN environments. The software maximizes the use and efficiency of current network links, thereby eliminating the need to add capacity by purchasing additional access. With Venturi, organizations such as the WSSC enjoy faster downloads, increased user satisfaction, lower operating and infrastructure costs, and increased network reliability.
Operating as a network appliance compatible with Windows 95/98/NT/2000/ME, Venturi utilizes a modular architecture that supports protocol optimization, content specific compression, caching and flow control. Venturi works across all key protocols, including HTTP, POP3, SMTP, HTML, FTP and NNTP, as well as Microsoft Exchange and Lotus Notes.
Venturi provides six times the throughput of software-only/shared server solutions and compresses content to deliver bandwidth savings of between 50 and 90 percent. Venturi also reduces packet count by 50 percent, thereby enabling corporations to install additional applications without purchasing more bandwidth. Venturi includes built-in pass-through and fail-over capabilities for redundancy, and is easily scalable to very large networks. Currently in use by many global 2000 customers as a reliable large enterprise and carrier-grade approved product, Venturi is the most reliable, effective tool for improving e-mail, downloads, file transfer, and more across enterprise networks.
Fourelle Systems Inc. is the global market leader in the deployment of content acceleration solutions for wide area networks, including satellite, frame relay, wireless, cable, and dial-up. Venturi, Fourelle's flagship product platform, is the best-selling solution for speeding content delivery, increasing network capacity, and reducing network operating costs. Using Venturi's patented Internet Protocol-based technology, both global enterprises and service providers can boost their remote users' performance, offering a significant increase in speed for web browsing, e-mail, and file downloads. For more information, please call 408-565-9100 or visit www.fourelle.com.
NOTE: Brands and products referenced herein are the trademarks or registered trademarks of their respective holders. All prices noted are in US dollars and are valid only in the United States.