New Zealand water utility becomes Hansen's first international utility billing customer
Hansen Information Technologies announced today that Metrowater Ltd. in Auckland, New Zealand is Hansen's first international customer to select the company's utility billing solution.
Sacramento, Calif., October 30, 2001 — Hansen Information Technologies announced today that Metrowater Ltd. in Auckland, New Zealand is Hansen's first international customer to select the company's utility billing solution.
The Hansen solution includes software licensing, project management, data conversion, interface development and training and will be used to manage the billing and collection activities of the authority/utility. Metrowater's Revenue Manager Janice Miller said, "Hansen demonstrated a good fit with the functionality we require. Although its billing system is young, the company shows a marked willingness to develop new solutions in response to customers' needs and has a good international performance record in other areas, such as asset management."
With more than 120,000 customers and more than 2,300 miles of water and wastewater pipes, Metrowater is the water and wastewater utility company serving New Zealand's largest city. This solution is a key component of Metrowater's plans for continual improvement to its Information Technology and customer service systems. Key to these plans is the ability to provide industry-standard solutions with guaranteed scalability.
Hansen International Australasia General Manager, Mark Watts, said the Metrowater contract was a significant step in Hansen's move into the Australasian market, as an organisation in its own right. "After operating under a reseller arrangement in the Australian and New Zealand market for more than six years, Hansen's decision to operate in this region in its own right has been vindicated by this contract," Watts said. "Hansen recognizes the potential of this market and has aggressively pursued those opportunities. Metrowater's decision to embrace the Hansen billing product positions it as leader in utilities billing."
About Metrowater Metrowater is Auckland City's water and wastewater utility company, serving 370,000 people in 109,000 homes and 13,000 businesses. Metrowater was established in July 1997 and is 100% owned by Auckland City Council. The company's mission is to be "an outstanding provider of quality water and wastewater services which will meet the needs of its customers and enhance the value of the company to its shareholder. It will provide these services at the lowest price consistent with environmental sustainability and being an effective and efficient operator." Metrowater maintains 2,300 miles of pipe, 32,000 manholes, 100 pump stations and 35,000 valves and fire hydrants. Additional information can be found at www.metrowater.co.nz
About Hansen Information Technologies
Hansen Information Technologies is the provider of application solutions that help manage the operations of e-government. In addition to providing the nation's Citizen Call Center solution for the state and local government market, the Company is the provider of Asset Management, Building Permit, Code Enforcement, Public Works, Transportation, and Utility Billing solutions. For more information, please visit Hansen's Web site at www.hansen.com.