Chandler, Arizona selects Hansen for utility billing and eCRM solutions

Hansen Information Technologies announced today that the City of Chandler, Arizona has selected the company's Utility Billing and eCitizen Relationship Management (eCRM) solutions.

Sacramento, Calif., April 19, 2001 — Hansen Information Technologies announced today that the City of Chandler, Arizona has selected the company's Utility Billing and eCitizen Relationship Management (eCRM) solutions.

Chandler will be using the new system to manage billing and collections for all water, sewer, and refuse collection services, and manage the call center operations of the City's Utility Services Department. In addition to software licensing, the contract includes project management, installation, data conversion, system interface development, and end-user training.

The City of Chandler currently bills to over 56,000 accounts in 20 monthly billing cycles for the services it provides. The integrated eCRM solution will also provide Chandler with a single system to handle an average of over 1,500 weekly utility related calls on items such as connects, disconnects, service changes, and missed garbage pick-ups. Chandler will also be issuing and assigning work orders from the new system to support the Department's field operations.

"We selected Hansen because no other vendor offered a system that was as flexible and could be implemented without any customization," stated Laurie Stevens, Utility Services Manager for Chandler. "We also talked with a number of Hansen's customers and every reference came back very favorable. That really helped us confirm that we were making the right decision."

The new system will reside on an Oracle database on a Unix platform and is replacing a 14-year-old system that was developed in-house. The system will be implemented in two primary phases and began with an initial fit analysis that was used to identify current business processes, training needs, data sources, and interface requirements including an interface to the existing Oracle financial applications. The results of the analysis were used to determine the rest of the project plan and the entire implementation is expected to be complete by January of next year. Future considerations for Chandler include Internet integration for online bill payments, account inquiry, and problem reporting using Hansen's DynamicPORTAL technology, as well as an interactive voice response (IVR) system and the deployment of field computers or PDAs to support field operations.

About Chandler, Arizona

The City of Chandler is located in the southeastern portion of the Phoenix Metropolitan area. As one of the fastest growing cities in the nation, among cities with population over 100,000, Chandler is now the sixth largest city in Arizona. Chandler was established in 1912, incorporated on February 17, 1920, and has grown to a population of over 180,000 people. Initially nourished by a strong agricultural economy, Chandler now calls itself the "High-Tech Oasis of the Silicon Desert" and several leading high-tech firms have operations in the City. With an annual operating budget of over $500 million, the City of Chandler's 1400 employees provide the services and maintain the infrastructure within its 58 square mile boundary. Additional information can be found at the City's Web site at

About Hansen Information Technologies

Hansen Information Technologies is a software development company focused exclusively on Citizen-to-Government (C2G) and Business-to-Government (B2G) transactions.

With over 180 employees in offices throughout the United States, Canada, Australia and New Zealand, Hansen's broad range of enterprise eCitizen Relationship Management (eCRM) solutions include Call Center, Building Permit, Business Licensing, Code Enforcement, Public Works, Work Management, Tax Administration, Transportation and Utility Billing applications.

Resulting from its Microsoft Windows DNA development design, state and local government clients can implement one or more object sets utilizing a single integrated data model.

The combination of Hansen's public sector business process models, implementation methodologies and technical expertise enables Hansen to deliver tangible economic benefits to state and local governments. For more information, please go to the company's Web site at or call 800-821-9316.

More in Technologies