Anaheim Public Utilities selects Derivion to provide e-billing
Derivion® has signed an agreement with City of Anaheim Public Utilities, a publicly owned utility company that provides electric and water services to residents and businesses in Anaheim, California.
ATLANTA, April 23, 2001 — Derivion® has signed an agreement with City of Anaheim Public Utilities, a publicly owned utility company that provides electric and water services to residents and businesses in Anaheim, California.
Under the agreement, Derivion will provide Internet billing services for Anaheim Public Utilities' more than 100,000 customers. By using Derivion inetBiller® to manage e-billing processes, Anaheim Public Utilities will enhance customer care with the convenience of e-bill view and pay at their Web site while reducing billing costs by eliminating postage and check- processing fees.
"The new e-billing service is an integral part of our customer-focused Web initiative to offer progressive, technology-based services to customers while maintaining low usage costs that add value to our community," said Melanie Nieman, spokesperson for Anaheim Public Utilities. "With Derivion's proven e-billing system, we will provide consumers with an easy and convenient option to manage and pay utility bills while we improve our ability to respond quickly and effectively to customer account inquiries."
Working as a transparent, secure extension of the Utility's Web site, Derivion will collect existing bill data output from Anaheim Public Utilities to generate electronic bills for presentation and payment online while allowing the biller to fully control the application. Additional software, hardware, or network capabilities will not be required and the company will be able to provide customers with a complete e-billing service without disrupting current billing processes.
"Derivion continues to focus on biller enablement and excellence in implementing e-billing technology among strong vertical markets such as utilities," said Greg Rable, CEO of Derivion. "Anaheim Public Utilities represents another aggressive energy company that is leveraging our turnkey e-billing technology as a strategic initiative to meet their customer needs and increase their presence on the Internet."
Anaheim Public Utilities selected Derivion inetBiller, from among 10 competing e-billing vendors. Derivion will equip the utility company for dynamic relationship management with multi-dimensional customer care, and implement the technology to streamline business processes, and shorten payment cycles. The company plans to launch the e-billing service this summer.
About Anaheim Public Utilities
For more than a century, Anaheim Public Utilities has served the community with reliable, low cost water and electric service. Residents enjoy electric rates that are 40 percent lower than surrounding communities. Anaheim businesses have competitive advantages, including access to a wide range of fiber-optic technologies and services and electric rates that are among the lowest in Orange County. Customers can choose from a variety of Advantage Services to help lower electric and water utility costs. These Anaheim- specific programs include rebates and other incentive programs, grants, educational seminars and workshops, customized audits, and much more.
Derivion is an e-billing solutions company that delivers comprehensive B2C, B2B, and small business applications to automate and streamline bill delivery, payment, and customer care processes. Derivion enables billers of all sizes with three core e-billing solutions: inetBiller®, inetBiller B2B®, and a small business e-billing solution.
For more information about Derivion, please visit www.derivion.com .