The City of Topeka selects Hansen's infrastructure management and ECRM solutions
Hansen Information Technologies announced today that the City of Topeka, Kansas has selected the company's infrastructure and eCitizen Relationship Management (eCRM) solutions.
Sacramento, Calif., May 23, 2001 -- Hansen Information Technologies announced today that the City of Topeka, Kansas has selected the company's infrastructure and eCitizen Relationship Management (eCRM) solutions.
The new system will be used to manage the operations and customer service activities of the City's Water Division, and will enable the Division to continue to provide quality water and service to customers in an efficient and cost-effective manner. The Hansen solution was selected through a competitive bid process and includes software licensing, project management, data conversion, interface development and training.
"The Water Division selected Hansen because they best fit our needs," said Don Rankin, Superintendent of the Water Division. "We were looking for a maintenance package that was sensitive to employee needs, while providing innovative customer service options."
The Division will be replacing a manual work order and tracking system with the Hansen solution making it easier to streamline customer requests and problem reports for items such as broken water mains, water quality complaints, and turn on/turn off of service. Plans are also in place to use mobile devices for completing work orders in the field.
"We are moving towards as much electronic data capture as possible to respond faster to customer requests and keep information flowing to our employees as close to real time as possible," said Rankin. "We will use Hansen with our Customer One-Call Center to generate work orders in response to customer requests and to track response time."
The Division currently responds to an average of 7,000 citizen requests each month from the One-Call Center for customer inquiries related to water, sewer and refuse services. The Water Division's 108 employees are also responsible for the maintenance and operation of over 800 miles of distribution main, 12,000 valves, 51,000 meters, 4,400 hydrants and a 63 million gallon per day water treatment plant.
The City of Topeka has been using the Hansen system in the Water Pollution Control Division for over 14 years. They have been using it to operate, maintain, and improve the collection, treatment, and disposal of wastewater and stormwater for the City. The Water Division will be added to the existing installation, and the implementation is expected to take approximately nine months.
About The City Of Topeka
Located across the Great Plains, Topeka is known as the "Golden City," a name derived from its sunlit rolling hills and autumn elms. An hour west of Kansas City, Topeka has a population of 123,993 and is the capital of the State of Kansas. The City employs 1,317 people who provide the services to the residents of Topeka through a $142 million operating budget. Additional information can be found at www.topeka.org.
About Hansen Information Technologies
Hansen Information Technologies is a leading software development company focused exclusively on Citizen-to-Government (C2G) and Business-to-Government (B2G) transactions. With over 180 employees in offices throughout the United States, Canada, Australia and New Zealand, Hansen's broad range of enterprise eCitizen Relationship Management (eCRM) solutions include Call Center, Building Permit, Business Licensing, Code Enforcement, Public Works, Work Management, Tax Administration, Transportation and Utility Billing applications.
Resulting from its Microsoft Windows DNA development design, state and local government clients can implement one or more object sets utilizing a single integrated data model. The combination of Hansen's public sector business process models, implementation methodologies and technical expertise enables Hansen to deliver tangible economic benefits to state and local governments.