BexarMet Water District chooses Hansen for utility billing and eCRM
Hansen Information Technologies announced today that BexarMet Water District in San Antonio, Texas has selected the company's Utility Billing and eCitizen Relationship Management (eCRM) solutions for its consumption billing and call center operations.
Sacramento, Calif., May 2, 2001 — Hansen Information Technologies announced today that BexarMet Water District in San Antonio, Texas has selected the company's Utility Billing and eCitizen Relationship Management (eCRM) solutions for its consumption billing and call center operations.
BexarMet will be adding the new software to the existing Hansen work order and infrastructure management solutions already in use at the district, creating a single enterprise application for all billing, collections, operations, maintenance, and customer service functions. In addition to software licensing, the contract includes professional services provided by Hansen to ensure a successful implementation project.
"We've been a Hansen customer since 1995 and have been very impressed with the company and the stability of the products that we have been using," said Tom Moreno, BexarMet's General Manager and CEO. "We believe Hansen's billing and customer service products will allow us to serve our existing customers and better prepare us for the future."
BexarMet currently bills an average of 4,000 accounts each day for water service to over 70,000 residential, commercial, and industrial accounts in its service territory. In addition, BexarMet has arrangements with several municipalities and private companies to bill for sewer and garbage service for a small portion of its customers.
The call center operations are currently staffed by seven full-time customer service representatives who handle an average of 500 calls each day on questions related to customer bills, service connection and disconnection, and other items that are referred to the maintenance division for dispatch and inspection. With a fully integrated eCRM component, BexarMet will improve its citizen service while streamlining the district's operations by eliminating manual or redundant processes.
Once installed, the new system will be in use by over 75 employees and replaces a system that was custom developed for BexarMet. The project, which begins immediately, is expected to be complete in less than four months and includes installation, data conversion, interface development, and training. Future considerations include an Internet portal for online payment, bill presentment, service requests, and problem reporting using Hansen's DynamicPORTAL product.
Created by the Texas Legislature in 1945, as a subdivision of the state of Texas, Bexar Metropolitan Water District was established to serve the needs of residential, business and industrial customers within its boundaries.
The District is governed by a seven-member board elected by the citizens they serve. Beginning with 4,765 customers the District currently provides water to a population of over 250,000 individuals in Bexar and three other counties. Today, BexarMet's 270 employees maintain 850 miles of pipeline, 70,000 meters, 105 wells, and 97 storage tanks that contain 50.2 million gallons of water. BexarMet has in production a nine million gallon per day state-of-the-art water treatment plant using Ultra-Filtration technology.
Additional information can be found at www.bexarmet.org.
About Hansen Information Technologies
Hansen Information Technologies is a software development company focused exclusively on Citizen-to-Government (C2G) and Business-to-Government (B2G) transactions. With over 180 employees in offices throughout the United States, Canada, Australia and New Zealand, Hansen's broad range of enterprise eCitizen Relationship Management (eCRM) solutions include Call Center, Building Permit, Business Licensing, Code Enforcement, Public Works, Work Management, Tax Administration, Transportation and Utility Billing applications.
Resulting from its Microsoft Windows DNA development design, state and local government clients can implement one or more object sets utilizing a single integrated data model. The combination of Hansen's public sector business process models, implementation methodologies and technical expertise enables Hansen to deliver tangible economic benefits to state and local governments.
For more information, please go to the company's web site at www.hansen.com.