Systems & Software Inc. tops CIS vendor list
Chartwell Inc., an independent information services company providing best practices research and analysis to the utility and energy industry, reported in its recent Intelligence Update on the state of the utility CIS (customer information systems) market, ranking Systems & Software Inc. at the top of its list. The municipal utility market accounts for 74% of all CIS project announcements...
COLCHESTER, VT, July 10, 2006 -- Chartwell Inc., an independent information services company providing best practices research and analysis to the utility and energy industry, reported in its recent Intelligence Update on the state of the utility CIS (customer information systems) market. The report breaks down CIS implementations and upgrades since January 2005 for the municipal, co-op, and investor-owned utility market. Based on Chartwell's analysis, Systems & Software continues to perform at the top of the CIS vendor list for project and customer announcements.
According to Chartwell, the industry has witnessed a technology shift in recent years to more advanced off-the-shelf solutions, which has driven demand for new systems and upgrades. Furthermore, utilities are seeking an improved CIS installation experience with easier integration to other systems. This demand has been most notably observed in the municipal utility market which accounted for 74% of all CIS project announcements.
"Systems & Software is delighted to rank at the top in the Chartwell report. We appreciate the level of trust and recognition we continue to receive from our customers, which is reflected in key industry surveys conducted by the leading independent utility research organizations. We are experiencing an unprecedented number of implementations and upgrades by new and existing customers as they seek to benefit from new enQuesta features, improved technology, and value-added professional services. The upgrades in particular validate the long-term relationships we have developed with our customers and confirm the confidence of their investment in Systems & Software," said Jerry Ford, Vice President of Professional Services.
Systems & Software Inc. (www.systemsandsoftware.net) offers enQuesta™, a Web-based utility billing and customer service solution, to leading municipal and investor-owned water, wastewater, refuse, gas, and electric utilities. The enQuesta software suite delivers advanced customer information features, billing, meter management, revenue management, customer Web self-service, electronic bill payment & presentment, field services management & GIS integration, and business intelligence and reporting. Systems & Software supports customer care operations totaling in the millions of transactions per month throughout North America.