Yorkshire Water implements Group 1's DOC1 solution for high-impact, personalized customer communications
Group 1 Software announced that Yorkshire Water has selected its DOC1 customer communications management solution to design, generate and deliver its customer bills.
Lanham, MD, May 4, 2004 -- Group 1 Software announced that Yorkshire Water has selected its DOC1 customer communications management solution to design, generate and deliver its customer bills. DOC1 manages every aspect of a company's critical business documents, from data acquisition and content creation through multi-channel delivery, archiving and web-based customer care.
Yorkshire Water, a part of the Kelda Group, is one of the world's ten largest providers of water and sewage services, providing quality services to approximately 4.7 million people and 140,000 businesses a day. As part of its vision to be known as "the best water company in the UK," Yorkshire Water has made it a priority to handle customer issues and inquiries promptly and efficiently. The company was recently awarded the prestigious Charter Mark for excellence in the provision of customer service.
The implementation of DOC1 is a component of Yorkshire's ongoing billing re-engineering project, which entails replacing the old billing system with a dynamic adaptable system that can provide enhanced customer services.
DOC1 enables Yorkshire Water to create customer-focused bills that are easy to understand and contain relevant, personalized marketing messages. DOC1 generates output for high-volume and on-demand printing as well as PDF, HTML and XML for on-line presentment. Yorkshire Water engaged DOC1's professional services organization to provide a rapid, seamless deployment and integration of DOC1 with existing business processes.
"DOC1 is easy to use, which gives us the flexibility to create and modify the bill design ourselves," said Alan Pilliner, Yorkshire Water project manager. "We will have an industry standard file that is more flexible, meaning that we will no longer be tied to a specific format. We have been extremely impressed both with Group 1's professional services team and the solution they have presented. We expect to extend the relationship by investing in additional components of the DOC1 solution later in the re-engineering project."
"We are very pleased that one of the world's leading utilities has selected DOC1 to generate and deliver its customer communications," said Alan Slater, president of Group 1's DOC1 division. "By implementing DOC1, Yorkshire Water is demonstrating its ongoing commitment to provide its customers world-class service and support."
Group 1 will be showcasing DOC1 in booth #135 at the 28th Annual CIS Conference, May 4-6 at the Miami Beach Convention Center in Miami Beach, Florida.
Group 1 Software is a provider of solutions that help over 3,000 organizations worldwide maximize the value of their customer and other data. Group 1 provides industry-leading technologies that allow businesses to cleanse and enrich their corporate data, generate personalized customer communications and integrate and deliver data across the enterprise. These technologies are essential components of enterprise applications including customer relationship management (CRM), enterprise resource planning (ERP) and business intelligence systems.
Founded in 1982 and headquartered in Lanham, Maryland, Group 1 offers solutions utilized by leaders in the financial services, banking, GIS/mapping, retail, telecommunications, utilities, insurance and other industries. The company's customer base includes such recognized names as Entergy, GEICO, L.L. Bean, MapQuest, QVC, Siemens, Wal-Mart and Wells Fargo.
For more information about Group 1, visit the company's Web site at http://www.g1.com.