PODCAST: Customer outreach, engagement initiatives at San Antonio Water System

In this new podcast, we talk with the San Antonio Water System and how the utility is implementing some unique and valuable approaches to better connect with its customers.

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Sept. 9, 2015 -- For water and wastewater utilities today, their customers play a vital role in how they function and can truly serve as the lifeblood of their operations. Whether it's contributing ideas or even supporting water conservation initiatives, these ratepayers have a major impact on many decision-making processes.

Connecting with these customers is key, and focusing on the importance of customer outreach and engagement and how utilities can better embrace transparency with their communities should be a primary concern. Likewise, there are several districts already incorporating some effective -- and innovative -- programs that are helping them establish a good relationship with their customers.

Take, for example, the San Antonio Water System (SAWS), a public utility owned by the city of San Antonio, Texas. SAWS serves more than 1.6 million people in Bexar County, as well as parts of Medina and Atascosa counties. This population includes more than 460,000 water customers and 411,000 wastewater customers.

In this new podcast, we talk with SAWS and how the utility is implementing some unique and valuable approaches to better connect with its customers. Tune in to the discussion below:

Listen to the discussion now

Mp3

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See also:

"Public Engagement: Implementing Effective and Innovative Outreach Programs is Key to Connecting with Customers"

"Avoiding Information Overload: Examining the Importance of Managing Data and Keeping Customers Informed"

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