Brisbane Water goes live with DSTi 's HiAffinity customer billing solution
Brisbane Water, a commercialized unit of Brisbane City Council, today announced the implementation of HiAffinity, a tailored customer billing and management solution from DST International. Brisbane Water's 400,000 residential and commercial customers are benefiting from a more intuitive customer service solution, which streamlines processing times for complex client requests...
SYDNEY, Australia, April 12, 2005 -- Brisbane Water, a commercialized unit of Brisbane City Council, today announced the implementation of HiAffinity, a tailored customer billing and management solution from DST International.
Brisbane Water's 400,000 residential and commercial customers are benefiting from a more intuitive customer service solution, which streamlines processing times for complex client requests.
"This migration to HiAffinity has been extremely smooth and we expect that Brisbane Water will achieve significant quality and productivity improvements," said Ian Mathieson, DST International's Australia and New Zealand CEO.
"With higher integration of automated business processes in Brisbane Water's day-to-day customer dealings, the organization can also expect meaningful cost savings. In previous experience with similar Australian entities, these new solutions from DSTi have produced cost savings of up to 35%."
"Brisbane Water will derive significant immediate staff productivity benefits from HiAffinity's customized Call Centre contact screens, while an established long-term software development program will enable Brisbane Water to better tailor its billing solutions," Mathieson said.
The HiAffinity's Business Rules EngineTM will allow Brisbane Water to dynamically alter the system functions to accommodate new business requirements.
Within a 48 hour period, Brisbane Water integrated the HiAffinity core module, Customer and Billing system, as well as its Business Rules EngineTM (BRE) with the organisation's substantial customer database.
DSTi's BRE ensures that Brisbane Water staff and customers have access to a highly functional system with minimal need for additional software development.
Moving forward, Brisbane Water will consider evaluating other HiAffinity web-based modules to optimize the self-service functionality of the organization's account management and billing software.
HiAffinity is a DSTi Billing solution and is marketed and distributed locally through DST International. Brisbane Water's selection of HiAffinity follows the successful implementation of the customer information system with Victoria's South East Water Limited.
Brisbane Water is a commercialized business unit of Brisbane City Council, providing water and wastewater services to over one million Brisbane residents and 34,000 commercial and industrial customers including community facilities schools and hospitals.
Employing around 900 staff, Brisbane Water manages over $5 billion worth of natural and built assets and supplies bulk water to six surrounding local authorities in addition to specialist consultancy and contract services to the water utilities industry, Australian and international business partners.
For over 25 years, DSTi Billing has led the market in providing innovative customer management and open billing solutions to the utility industries. DSTi Billings' business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. DSTi Billing is a wholly owned subsidiary of DST International Limited.
With 18 offices and over 1,300 professionals to support its growing client base, DST International (www.dstinternational.com), of Surrey, England, provides a unique and comprehensive range of investment management and work management software solutions and related services to 600 clients in 55 countries.